What are the responsibilities and job description for the CSR- Personal Lines Insurance (Bilingual Spanish) position at Superior Insurance Partners?
We are seeking an Bilingual (English/Spanish) Client Service Representative to join our growing team. This person will be assisting our producers and service team. We are looking for someone would work in our Noblesville, IN office.
We are looking for people who are enthusiastic about building relationships with clients, will collaborate with the sales team to achieve goals, constantly seek improvement, and will demonstrate the value Superior Insurance Partners can provide.
How will you affect the business?
- Effectively manage high volume of incoming calls
- Identify and assess client needs to achieve satisfaction
- Quoting, endorsements, certificates and contribute to the renewal process
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle complaints, provide appropriate solutions/alternatives within the time limits and follow-up to ensure a resolution
- Keep records of customer interactions, process customer accounts and file documents
What skills will make me successful in this role?
- Ability and desire to provide results
- Develop professional relationships with your internal and external partners
- Effective communication
- Utilize your resilient and adaptable mindset in the face of shifting priorities
- Eagerness to collaborate with all teams and employees.
Requirements:
- Minimum of 1 year client service experience working insurance
- Property and Casualty Insurance License or ability to obtain in first 60 days
- Bilingual English/Spanish
- Experience with Applied EPIC or AMS360 a plus
- Proficiency in Microsoft Office
Job Type: Full-time
Salary: $15.00 - $19.00 per hour plus benefits
Job Type: Full-time
Pay: $15.00 - $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Ability to Relocate:
- Lafayette, IN 47905: Relocate before starting work (Required)
Work Location: Hybrid remote in Lafayette, IN 47905
Salary : $15 - $19
