What are the responsibilities and job description for the Solution specialist position at Support Services Group?
About Us
Support Services Group is a leading US-based global provider of high-touch, omnichannel outsourced contact center solutions.
With a commitment to exceptional service, we help businesses worldwide deliver outstanding customer experiences. Join a company where innovation, collaboration, and career growth are at the heart of everything we do.
Customer Solution Specialist
We're looking for a proactive and enthusiastic individual to join our dynamic team as a Customer Solution Specialist . As a key representative of Support Services Group, you'll play a vital role in ensuring customer satisfaction and building long-lasting relationships.
Location : Onsite at our Waco, TX office
What You'll Do :
- Deliver exceptional customer service through phone, email, and chat, ensuring timely and professional communication.
- Understand and address customer needs with effective solutions to create positive experiences.
- Resolve customer concerns regarding products, services, billing, and technical support.
- Leverage internal resources and a knowledge base to provide accurate and comprehensive information.
- Document all interactions thoroughly to maintain clear and accurate communication records.
- Collaborate with internal teams to resolve complex issues efficiently.
- Stay informed about product updates, promotions, and company policies to ensure accurate guidance.
- Meet or exceed performance metrics related to customer satisfaction, response times, and resolution rates.
- Identify opportunities to improve processes and contribute to enhancing the overall customer experience.
- Adhere to company policies, including privacy and security guidelines, to ensure compliance and confidentiality.
What You'll Bring :
- Ability to work in the office at our Waco, TX office.
- A high school diploma or equivalent; college coursework is a plus.
- Previous experience in customer service or a related role is preferred.
- Outstanding communication skills both verbal and written.
- Strong problem-solving skills with exceptional attention to detail.
- A calm and professional demeanor, even under pressure.
- Proficiency in using computer systems and software applications.
- Flexibility to work in a rotating schedule, including weekends and holidays.
- A positive attitude and genuine passion for providing excellent customer service.
Why Join Us?
- Be part of a supportive and collaborative team committed to excellence.
- Gain access to opportunities for personal and professional growth.
- Work in a role that directly impacts customer satisfaction and loyalty.
- Enjoy being part of an inclusive and diverse workplace.
Support Services Group is proud to be an equal-opportunity employer. We value diversity and are committed to creating an environment where everyone has the opportunity to thrive.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Ready to make a difference? Apply today and start your journey with Support Services Group!
Last updated : 2024-11-26