What are the responsibilities and job description for the Customer Service Representative (CSR) position at Supreme Elite?
We are presently hiring a Customer Service Representative to join our team on a full-time basis. Customer service is paramount to what we do, and we are looking for a candidate dedicated to providing and improving the overall customer experience.
Customer Service Representative Role Objective:
- Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction
- Establish a trusted and strategic advisor relationship to help drive continued value of our products and services
- Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team
- Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
- Maintain existing customer success metrics and data as directed
Customer Service Representative Daily Tasks & Responsibilities:
- Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals
- Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time
- Collaborate, problem solve, and/or strategize upcoming client meetings with team members
- Prepare necessary documentation or visuals for client to demonstrate performance of campaigns; analyze trends to identify areas of improvement
- Work with the sales and marketing team to drill customer references and develop case studies
Preferred Skills & Qualifications:
- Strong verbal and written communication, strategic planning, and project management skills
- Analytical and process-oriented mindset
- Comfortable working across multiple departments in a deadline-driven environment
- Active team player, self-starter, and multitasker who can quickly adjust priorities
- Event planning experience a plus
Application process: Please submit your resumé to apply.
Job Types: Full-time, Part-time
Pay: $18.19 - $23.39 per hour
Benefits:
- 401(k)
- Health insurance
- On-the-job training
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $18 - $23
