What are the responsibilities and job description for the Customer Care Representative position at Surface Experts of Northeast Philadelphia?
Base Salary plus Commission
Do you get excited about growing with a new business? Do you value autonomy and yet can thrive in accountability? At Surface Experts, we believe in a culture of caring for our employees and helping them succeed in life.
As a Surface Experts Customer Care Representative, your job is to find and build relationships with customers who work in property management and facilities maintenance. Our services are unique, so it will be your job to educate and build trust with our customers. We are looking for someone who lives out our core values of Serving Others, Being a Problem Solver and Trusting the Process.
Job Duties And Responsibilities
Meeting with 10-15 contacts a day.
Required Qualifications
About Surface Experts
Surface Experts is an all-inclusive surface repair service provider. We repair small damage to surfaces like Floors, Countertops, Bathtubs, Cabinets, Appliances, Furniture, Elevator Panels … Almost Everything!. We pride ourselves in our ability to provide incredibly fast service, while maintaining a friendly and professional atmosphere in our support center and on jobsites. We combine old school skill sets with new technology and products, resulting in a durable and appealing repair all provided with a smile.
Our mission is to develop outstanding teams by investing in strong relationships. Together we work to solve our customers' problems by reducing the waste of time, money and materials which end up in landfills.
Our Vision
To establish and lead a nationally recognized market for surface repair as an alternative to replacement or complete refinishing. Our goal is to be represented in every major metropolitan area, and for our brand to be synonymous with spot repair among all facilities and maintenance management.
Core Values
Serve Others
Do you get excited about growing with a new business? Do you value autonomy and yet can thrive in accountability? At Surface Experts, we believe in a culture of caring for our employees and helping them succeed in life.
As a Surface Experts Customer Care Representative, your job is to find and build relationships with customers who work in property management and facilities maintenance. Our services are unique, so it will be your job to educate and build trust with our customers. We are looking for someone who lives out our core values of Serving Others, Being a Problem Solver and Trusting the Process.
Job Duties And Responsibilities
Meeting with 10-15 contacts a day.
- On-site visits, phone calls and email follow-ups
- In a variety of industries including Property Management, Hotels, Movers, Builders... etc.
- Educating on Surface Experts capabilities and limitations
- Validating level of Customer satisfaction and opportunities to improve
- Earning and maintaining trust with our Customers
- Documenting customer interaction activities in CRM; from lead to work order and all steps in between
- Reporting accurately and frequently
Required Qualifications
- Sales experience; specifically, cold-calling and/or B-to-B sales
- Enjoys working with people
- Goal-oriented, self-starter, and energetic
- At least 25 years of age, licensed to operate a passenger car and have a clean driving record
- Professional, caring and service-minded
- Readiness to work with a metrics-based, process-driven sales team
- General working knowledge of the property management industry and/or construction industry
- Experience using CRM tool and process
- Experience working in base commission environment
- Competitive salary with commission on gross sales.
- Paid Holidays & Time Off.
- Healthcare insurance
- Bonus potential from day one!
About Surface Experts
Surface Experts is an all-inclusive surface repair service provider. We repair small damage to surfaces like Floors, Countertops, Bathtubs, Cabinets, Appliances, Furniture, Elevator Panels … Almost Everything!. We pride ourselves in our ability to provide incredibly fast service, while maintaining a friendly and professional atmosphere in our support center and on jobsites. We combine old school skill sets with new technology and products, resulting in a durable and appealing repair all provided with a smile.
- Most repairs are simple and smaller than a dinner plate, yet our competition focuses on complete resurfacing. Our objective is a happy customer and a long-term relationship. We focus on saving our customers time, money and wasted materials that end up in a landfill.
- Our typical repair requires only 1 to 2 tablespoons of product so our technicians can carry their entire set of tools and equipment in a small vehicle. Our approach is clean and free of odors in less than two hours.
Our mission is to develop outstanding teams by investing in strong relationships. Together we work to solve our customers' problems by reducing the waste of time, money and materials which end up in landfills.
Our Vision
To establish and lead a nationally recognized market for surface repair as an alternative to replacement or complete refinishing. Our goal is to be represented in every major metropolitan area, and for our brand to be synonymous with spot repair among all facilities and maintenance management.
Core Values
Serve Others
- Put Relationships First
- No Jerks
- Be Humble
- Be Curious
- Seek to Understand the Cause of the Problem
- Work Smart
- Constantly Improve
- Be Organized
- Be Teachable
- Put Business Needs Above Personal Wants
Salary : $44,000 - $48,000
