What are the responsibilities and job description for the Customer Service Representative position at Surge Staffing?
Surge Staffing is seeking a Customer Servicer Representative with high energy, work ethic, good attitude, personality with a good phone voice. This is a permanent, full-time internal position with Surge Staffing. Considerations will be made immediately.
Entry Level Customer Service / Sales
Staffing experience preferred
Must be flexible with their schedule.
PRIMARY FUNCTIONS & RESPONSIBILITIES:
- Deliver superb customer service to clients and temporary associates
- Must have at least 1 year of sales experience
- Perform resume searches, refer to established candidate pool and other staffing/job board resources to fulfill client orders in a timely manner
- Recruit, conduct interviews and follow-up with candidates and temporary associates
- Successfully and strategically match employee skill sets to customers' hiring needs
- Assist in the development of business leads & retention of current clientele
- Act as a professional and reliable liaison between temporary associates and clients
- Maximize billable hours to increase market share and branch profits
- Perform a variety of administrative tasks that support the overall mission of quality performance.
- Conduct service calls to ensure quality customer service; conduct outside sales calls to obtain new business partnerships and customers
- Present customers with additional Surge Staffing products and services
- Implement and manage detailed marketing programs for sales calls, direct mail, in-office demonstrations and public relations for assigned branch
- Nurture strong business partnerships by providing exceptional customer service skills and implementing customer development & retention strategies
- Recruit, train and retain temporary associates; coach and counsel temporary associates to ensure quality performance and job satisfaction
- Troubleshoot and resolve problems or complaints of temporary associates, as well as customers and other personnel
QUALIFICATIONS:
- High school diploma required; or equivalent work experience/education greatly preferred
- Must have sales experience at least 1 year
- Staffing experience preferred
- Previous experience in a supervisory or leadership role a plus; staffing industry experience strongly preferred
- Previous experience in sales, human resources, or a service industry recommended
- Proficiency in Microsoft Word, Excel, PowerPoint, Outlook and Internet
- Ability to travel to various locations and customer sites as needed; reliable transportation a must
- Ability to work effectively and efficiently independently as well as in a group setting
- Sales-minded, team-oriented and exceptionally calm under pressure
EQUAL OPPORTUNITY EMPLOYER:
Surge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, genetic information, or any other status protected by law. Surge is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
IND1
Job Type: Full-time
Salary : $36,000 - $38,000
