What are the responsibilities and job description for the Call Center Representative position at Surgertics?
Job Title: Call Center Representative
Job Summary:
As a Call Center Representative, you will be the first point of contact for our customers, providing exceptional customer service through phone calls, emails, and live chat. Your primary responsibility will be to address customer inquiries, resolve issues, and ensure customer satisfaction. You will also be responsible for accurately documenting customer interactions and updating customer information in our database.
Key Responsibilities:
Answer incoming calls and respond to customer inquiries in a professional and courteous manner.
Resolve customer complaints and escalate issues to the appropriate department if needed.
Process orders, returns, and exchanges accurately and efficiently.
Use computer systems to access and update customer records and retrieve relevant information.
Follow company policies and procedures regarding customer interactions and data privacy.
Meet or exceed individual and team performance targets for call quality, customer satisfaction, and productivity.
Collaborate with other team members and departments to ensure seamless customer experiences.
Stay updated on product knowledge, company policies, and industry trends to provide accurate information to customers.
Qualifications:
High school diploma or equivalent; college degree preferred.
Excellent communication skills, both verbal and written.
Strong problem-solving abilities and attention to detail.
Ability to multitask and prioritize tasks in a fast-paced environment.
Proficiency in using computer applications and navigating multiple systems simultaneously.
Ability to remain calm and composed under pressure.
Flexibility to work various shifts, including evenings, weekends, and holidays.
Job Summary:
As a Call Center Representative, you will be the first point of contact for our customers, providing exceptional customer service through phone calls, emails, and live chat. Your primary responsibility will be to address customer inquiries, resolve issues, and ensure customer satisfaction. You will also be responsible for accurately documenting customer interactions and updating customer information in our database.
Key Responsibilities:
Answer incoming calls and respond to customer inquiries in a professional and courteous manner.
Resolve customer complaints and escalate issues to the appropriate department if needed.
Process orders, returns, and exchanges accurately and efficiently.
Use computer systems to access and update customer records and retrieve relevant information.
Follow company policies and procedures regarding customer interactions and data privacy.
Meet or exceed individual and team performance targets for call quality, customer satisfaction, and productivity.
Collaborate with other team members and departments to ensure seamless customer experiences.
Stay updated on product knowledge, company policies, and industry trends to provide accurate information to customers.
Qualifications:
High school diploma or equivalent; college degree preferred.
Excellent communication skills, both verbal and written.
Strong problem-solving abilities and attention to detail.
Ability to multitask and prioritize tasks in a fast-paced environment.
Proficiency in using computer applications and navigating multiple systems simultaneously.
Ability to remain calm and composed under pressure.
Flexibility to work various shifts, including evenings, weekends, and holidays.
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