What are the responsibilities and job description for the Guest Service Internship position at SusieCakes Bakery?
At SusieCakes we bake nostalgic homemade style desserts from scratch daily using the finest ingredients Our Celebration Cake is a birthday staple in countless homes and our bakeries blend classic charm with a warm modern feel Were committed to promoting from within which is why we offer a limited number of internships for students eager to grow in the hospitality industry As a luxury lifestyle brand we focus on a positive work environment team development and career growth If you have a passion for leadership business and teamwork come celebrate with us As the Guest Service Intern you will learn how the internal operations of SusieCakes works as well as learn key leadership skills that can be used as you pursue your hospitality management career Our mission is to provide you with the knowledge around running the complete operation as efficiently as possible while learning key leadership skills to coach and develop people internally Important Note Housing is not provided for this program Must be currently enrolled in a hospitality program or certification course BENEFITS & PERKS Flexible work scheduleFree non slip shoes annuallyBirthday month PTO with complimentary cakeCompany holidays off Thanksgiving December 25th 27th and New Years DayMedical dental vision insuranceVacation 401k FSA Paid Sick TimeReferral ProgramPet rescue reimbursement and pet insuranceFlexible return to work schedule for maternity leaveGenerous 50 discount on all our delicious dessertsInternship OverviewOperations Gain business acumen by exploring objectives policies and priorities Build brand awareness through guest and team connections Maintain service quality by handling guest interactions and transactions Learn product preparation quality checks and recipe execution People Work alongside the General Manager to learn how we inspire support and develop our team members to create a positive and engaging work environment Financial Learn about labor cost of goods and operating expenses Shadow payroll processing Facility & Safety Perform cleaning tasks and bakery walkthroughs Learn about bakery maintenance management Leadership Model company mission values and goals Demonstrate teamwork and leadership by example Work efficiently in a fast paced entrepreneurial environment Stay objective and solution focused in challenging situations Qualifications Education and Experience 1 year of experience in hospitality coursesOr 1 year of restaurantbakeryretail experienceLanguage Skills Must be able to read and understand English for safety purposes Must be able to communicate effectively with guests managers and team membersPhysical Demands Must be able to lift up to 50 lbsMust be able to work long periods of time standingMust be able to taste product for quality assurance ie buttercreams cakes and cupcakesbatter cookie dough and other recipes as assigned
