Sales Support Center Member

SusieCakes is looking for a Sales Support Center Member to join our team in Dallas TX 75235 Susiecakes Support Center is lively and bustling with genuinely friendly people who have the hospitality gene Support Center Celebration Specialist understand the importance of what they do every day and are empowered to make days better Their connections to our guests and each other as well as the Bakery Teams are what separates Susiecakes from other bakeries If you are comfortable interacting with guests via phone email chat support and more then this might be the role for you This is an in office role located on Owen Street in Dallas TX BENEFITS & PERKS Pay range is 17 20HRBirthday month PTO with complimentary cakeCompany holidays off Thanksgiving December 25th 27th and New Years DayMedical dental vision insuranceVacation 401k FSA Paid Sick TimeReferral ProgramPet rescue reimbursement and pet insuranceFlexible return to work schedule for maternity leaveGenerous 50 discount on all our delicious dessertsCareer Development OpportunitiesAt SusieCakes we make old fashioned sentimental dessert favorites just like you may remember from your childhood Our bakeries are filled with the delicious tastes and sweet smells of cakes cupcakes cookies pies and bars all baked from scratch on site daily using the freshest and finest ingredients Our signature Celebration Cake is a birthday staple on tens of thousands of tables Our bakeries mix the nostalgia of the past with the warmth and feel of a modern neighborhood bakery Connecting through Celebration is our purpose and what we strive for every day with our team members our guests and our community RESPONSIBILITIES Responsible for connecting with our guests while answering questions and taking orders through a variety of channels phone emails texts & chat Responsible for maintaining service quality standards by delivering premium service and treating each guest as a VIP Handle all contacts in an efficient and professional manner while documenting all information according to operational policies and procedures QUALIFICATIONS One year of experience in a customer service environment contact center experience a plus not required Previous food handling experience in either the hospitality or food and beverage industry is a plus but not required Proficiency in using computers both for data entry as well as for rapid navigation through systems to help support our guests Ability to adapt to change in accordance with the business needs of the company Ability to follow scripts identify guest needs clarify information and provide solutions Attention to detail while multitasking Excellent verbal and written communication skills with active listening Strong time management and decision making skills Ability to acquire and maintain knowledge of Susiecakes products and decoration options Ability to close sales and upsell products and options Commitment to hospitality and the ability to care for our guests