What are the responsibilities and job description for the Customer Service Representative position at Sussex Tool and Supply?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibility will be to assist customers with inquiries, resolve issues, and ensure a positive experience. The ideal candidate will possess strong organizational and administrative skills, with the ability to manage multiple tasks efficiently.
Duties
- Respond promptly to customer inquiries via phone, email, or in-person.
- Provide accurate information regarding products and services.
- Resolve customer complaints and issues in a professional manner.
- Maintain detailed records of customer interactions and transactions.
- Perform data entry tasks to update customer information in the database.
- Assist with calendar management and scheduling appointments as needed.
- Collaborate with other departments to ensure customer satisfaction.
- Uphold company policies and procedures while delivering top-notch service.
Experience
- Proven experience in a customer service role is preferred.
- Strong organizational skills with attention to detail.
- Proficiency in administrative tasks including clerical duties and data entry.
- Excellent time management skills to prioritize tasks effectively.
- Familiarity with computer systems and software applications relevant to customer service operations.
- Experience as a dental receptionist or similar role is advantageous but not required.
Join us in delivering outstanding service and making a difference in our customers' experiences!
Job Type: Full-time
Pay: $16.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $16 - $25
