What are the responsibilities and job description for the Technical Service Manager position at Suzano International?
Job Description
Suzano International is seeking an experienced Technical Service Manager to join our team in Pine Bluff, Arkansas. This role is critical in providing technical support to customers, conducting on-site visits, and ensuring customer satisfaction by addressing product-related issues.
Key Responsibilities:
- Conduct on-site technical visits to investigate and resolve customer complaints.
- Provide hands-on technical support, working closely with customers to troubleshoot issues.
- Act as a liaison between the customer and internal teams to ensure efficient problem resolution.
- Develop and implement strategies to reduce the number of customer complaints and improve satisfaction.
Requirements:
- Bachelor's degree in Engineering, Technical Services, or a related field (preferred).
- Minimum of 5 years of experience in field service, technical support, or customer-facing roles in an industrial or manufacturing environment.
Benefits:
- Comprehensive medical, dental, and vision insurance.
- Life and AD&D insurance.
- Disability insurance.
- 401(k) retirement plan with company matching contributions.
- Employee assistance program (EAP).
- Wellness programs.
- Employee discount program.
