What are the responsibilities and job description for the Inbound/Outbound Call Specialist position at SVG Management?
Job Summary: We are seeking a highly motivated and customer-oriented Inbound/Outbound Call Specialist to join our team. This role is responsible for handling all inbound and outbound calls for both our Sales and Service departments. The Call Specialist will assist customers by scheduling appointments, answering inquiries, and following up on customer leads. You will play a key role in ensuring a seamless customer experience while contributing to the success of the dealership.
Benefits
- Competitive pay
- Training provided
- Medical, dental, and vision insurance
- Life insurance
- 401k
- PTO
- Employee discounts
- Career growth opportunities
Responsibilities
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Promote and seek out opportunities to deliver exceptional customer service, addressing any concerns and answering questions professionally and efficiently.
- Proactively reach out to potential leads, schedule appointments, and follow up on customer inquiries for both the sales and service departments.
- Book service appointments for vehicle maintenance or repairs and sales appointments for test drives or consultations.
- Contact customers to confirm upcoming appointments, follow up on missed appointments, and ensure customer satisfaction after visits.
- Accurately record customer information, service needs, and sales inquiries in the dealership’s CRM system.
- Work closely with the Sales and Service teams to ensure seamless communication and follow-up with customers.
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Maintain a professional appearance
Qualifications
- Strong communication skills, both verbal and written
- Previous experience in a customer service or call center role preferred
- Ability to multitask and handle a high volume of calls
- Basic computer proficiency, including CRM and scheduling systems
- Excellent organizational and time management skills
- Positive attitude with a passion for providing excellent customer service
About Us: At SVG Motors, our goal is to meet and exceed our customers' wide variety of car-shopping needs. We're able to do this by providing high standards of customer service across our multiple stores, representing top brands such as Ford, Chrysler, Dodge, Jeep, RAM, Buick, GMC, Chevrolet, and Toyota. We go above and beyond to provide our customers with exceptional value and are always looking for talented individuals who are committed to providing the best possible experience for our customers!
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.