Houseperson - San Vicente Santa Monica

Description

Position Purpose

Clean and maintain all corridors, club areas, elevators and landings and service areas on guest room floors, ensuring hotel and club’s standards of cleanliness. Provide linen supplies for Room Attendants and stock floor closets.  Deliver and retrieve items requested by guests and Supervisor.

Duties and Responsibilities

• Obtain service area assignments at the beginning of each shift.
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.  Maintain complete knowledge of correct maintenance and use of equipment.  Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day. 
• Maintain positive guest relations at all times. 
• Be familiar with all hotel and club services/features and local attractions/activities to respond to guest inquiries accurately. 
• Resolve guest complaints, ensuring guest satisfaction,
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Ensure security of any assigned keys and beeper.  Review assignment sheet and update completed assignments.  Check with Supervisor for additional assignments throughout the shift.  Organize work duty priorities.
• Review assigned area and complete general removal of any trash or debris on floors.  Check assigned floor closets and complete linen requisition to replenish linen supplies. 
• Stock linen carts with linen and supplies.  Transport linen carts to appropriate floor closets and stock according to diagram. 
• Maintain cleanliness and organization of floor closets; remove trash, wipe down shelves/counters; sweep and mop floor; remove non-floor closet items and transport to proper storage areas.
• Remove all dirty linen from assigned Room Attendant's carts and closets and assist tot place in laundry return. 
• Remove all dirty glassware from assigned Room Attendants' carts and closets.  Transport to kitchen for cleaning.  Return clean and capped glasses to storage.
• Clean designated areas with proper chemicals, tools and equipment
  • guest room floor corridors
  • floor closets
  • service corridors
  • elevators, tracks and landings
  • stairwells
• Wipe down all surfaces of ice machines, laundry machines/counters/shelves.  Ensure that nothing is stored in stairwells.
• Check under furniture for debris and remove if present.  Inspect condition of all furniture for tears, rips and stains and report damages to Supervisor. 
• Dust and polish all woodwork.  Remove all dust, debris and foreign particles from upholstered furniture, including crevices and under cushions.
• Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs, air vents.  Clean all lamps, light fixtures and light switches; check for proper working condition.
• Remove dust, spots and smears from windows, frames and ledges; wash windows as assigned.  Remove dust on drapes weekly and realign to correct position daily.
• Inspect condition of planters and plants; remove debris, polish planters.
• Remove dust, dirt, marks and fingerprints from doors and door frames. 
• Remove stains, scuff marks, and dust from baseboards, ledges and corners.  Polish all brass surfaces.
• Remove trash; debris and cobwebs from balconies/patios.  Empty vacuum cleaner bags, replace and clean machines.
• Provide timely delivery of any items requested by guests.  Retrieve items from guest rooms and return to proper storage areas.  Transport guest laundry and dry cleaning to correct guest rooms.
• Report any damages or maintenance problems to the Supervisor. 
• Turn over any lost and found items to the Supervisor.  Ensure security of guest room access and hotel property.

Qualifications

Knowledge, Skills and Attributes

• Must be able to effectively communicate.
• Must be able to follow directions with focus to detail.
• Must be able to work under minimal supervision.
• Must be able to fulfill physical requirements of the job- carry heavy items and move furniture from time to time. (30lb)
• Be able to work in a standing position for long periods of time. (up to 8 hours)
   

Qualifications

Education:     Minimum education level: High school diploma or GED preferred.

Experience:   Previous cleaning experience

Salary : $23