What are the responsibilities and job description for the Patient Care Coordinator position at Swan Medical?
Patient Care Coordinator
About Swan Medical
At Swan Medical, we are shaping the future of proactive, preventative healthcare in Intimate Wellness, Aesthetic Wellness, and Longevity. Founded in 2016 by Dr. Peter A. Castillo, MD, FACOG, FPMRS, our practice was born out of a clear necessity for expertise in Intimate Wellness—a field where too many concerns have been dismissed or left without solutions.
We are the only medical practice in the Bay Area specializing in Intimate Wellness, Aesthetic Wellness, and Longevity. Our mission is to provide a safe and supportive space where patients can address often-overlooked health concerns with the care and expertise they deserve. By joining our team, you’ll be part of an innovative and forward-thinking practice that is changing lives and redefining wellness.
We believe healthcare should be more than just treating symptoms—it should be about empowering patients and providing long-term solutions for their well-being. That’s why we developed The Longevity Pathway, a personalized approach designed to help patients achieve sustained health, vitality, and confidence.
Beyond patient care, Swan Medical is also an Educational Center, fostering clinical research, externships, and professional development to advance knowledge in this space. Our mission is simple:
✔ Respect
✔ Dignity
✔ Compassion
If you share our vision of revolutionizing healthcare, we invite you to join our growing team and help bring lasting change to the Bay Area and beyond.
🌐 Learn more about us at Swan Medical
About the Role
As a Patient Care Coordinator, you’ll be the first point of contact for our patients, ensuring a seamless and exceptional experience from their first consultation to follow-up care. This role requires strong communication skills, attention to detail, and a passion for patient advocacy. You’ll be responsible for scheduling, patient communication, administrative support, and educating patients on our innovative services.
Key Responsibilities
Patient Communication & Coordination
✅ Answer a busy, multi-line phone system, direct calls appropriately, and provide expert knowledge regarding clinic processes, services, and products.
✅ Greet patients warmly and create a welcoming atmosphere.
✅ Assist patients with check-in and check-out, including insurance verification and payment processing.
✅ Schedule appointments and coordinate follow-up visits to ensure seamless patient care.
✅ Review and verify patient health insurance, demographics, and referral information for accuracy and completeness.
✅ Maintain open communication with patients through phone, email, or written correspondence to ensure continuity of care and address inquiries.
Customer Service & Sales
✅ Educate and guide patients on relevant treatments, skincare products, supplements, and additional services that align with their wellness goals.
✅ Provide informed recommendations to help patients make the best decisions for their care.
✅ Meet or exceed sales targets by promoting products and services that enhance patient outcomes.
✅ Ensure an exceptional patient experience by addressing concerns promptly and professionally.
✅ Assist with managing inventory, maintaining product displays, and supporting marketing efforts for promotions and new services.
Administrative & Operational Support
✅ Perform general administrative duties, including faxing, e-filing, and managing patient records.
✅ Assist with patient billing, payment processing, and insurance claims, ensuring accuracy and timely submissions.
✅ Communicate with insurance companies to facilitate authorizations and verify coverage.
✅ Maintain cleanliness and organization in patient areas, treatment spaces, and workstations.
✅ Identify urgent patient needs or operational issues and escalate them as necessary.
✅ Support team members to create a positive and collaborative work environment.
Why You Should Join Us
🌟 Competitive compensation and opportunities for career growth.
🌟 A supportive work environment where your contributions are valued and recognized.
🌟 The only medical practice in the Bay Area specializing in Intimate Wellness, Aesthetic Wellness, and Longevity, offering a truly one-of-a-kind opportunity.
🌟 An opportunity to change women’s lives by addressing often-overlooked and taboo topics with compassion and expertise.
🌟 Work alongside renowned doctors and specialists, including Dr. Peter Castillo, a dual board-certified reconstructive surgeon, offering cutting-edge treatments.
🌟 Be part of an innovative, forward-thinking team that is redefining wellness and helping patients regain confidence, vitality, and quality of life.
If you are passionate about patient care, eager to make a difference, and want to be part of a pioneering medical practice, we encourage you to apply today!