What are the responsibilities and job description for the IT Help Desk Technician position at SWI?
- IT questions, problems, or request for information of any supported application, utility or system.
- Troubleshoot, diagnose and resolve problems related to operating systems, hardware and software.
- Provide accurate problem analysis, including business impact, and facilitate implementation of timely solutions.
- Document problems and conversations to create a log that can be referenced by other technicians and for training purposes.
Required:
- At least 3 years relevant experience required.
Job Types: Full-time, Contract
Experience:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
Work Location: One location
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