What are the responsibilities and job description for the Technical Support Analyst position at Swift Strategic Solutions Inc?
A Public Sector client of ours is looking for an Technical Support Analyst to work on their ongoing project in the Richmond, VA office.
Below are the additional details of this role:
Required Skills:
- Ability to diagnose and resolve technical issues efficiently. This includes analytical skills to evaluate problems and implement effective solutions.
- Ability to explain technical concepts in simple terms to non-technical users.
- A strong focus on customer service is essential, as the role involves interacting with users who may be frustrated or anxious.
- Hands-on experience in a help desk or technical support role and experience with ticketing systems such as Service Now.
- The ability to prioritize tasks, manage time effectively, and maintain detailed records of issues and resolutions.
- Experience with Microsoft office software including Outlook, Word, Excel, Access, PowerPoint, and Internet Explorer.
- Proficiency in various operating systems (Windows, macOS, Linux), understanding of network fundamentals (TCP/IP, DNS, DHCP).
This role can be W2 or 1099/C2C and is open for anyone with valid work authorization in the US. H1B transfer candidates are more than welcome to apply for this role.
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