What are the responsibilities and job description for the Call Center Agent position at Swipe Say Easy?
Job Description
Job Description
Description
Job Title : Call Center Agent
Location : Louisville, KY
Department : Customer Service
Reports to : Entry Level Personal Assistant
Job Overview :
We are seeking a dedicated and enthusiastic Call Center Agent to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. As a Call Center Agent, you will be responsible for handling incoming calls, addressing customer inquiries, and resolving issues in a timely and professional manner.
Key Responsibilities
- Answer incoming calls and respond to customer inquiries in a timely manner.
- Resolve customer issues and complaints effectively by providing appropriate solutions.
- Maintain detailed records of customer interactions and transactions in our database.
- Assist customers with account inquiries, service changes, and billing questions.
- Educate customers on products and services to enhance their understanding and usage.
- Collaborate with team members and other departments to improve the overall customer experience.
Skills, Knowledge and Expertise
Benefits
