Product Launch Manager

Description

Position Summary: The Product Launch Manager (PLM) is responsible for the successful initial launch of new client products being produced by Swiss American CDMO. Utilizing a combination of project management, strategic planning and leadership skills, the Product Launch Manager will serve as the primary liaison (documentarian) between multiple Swiss American CDMO departments and the client. The scope of this role entails end-to-end detailed focus from formula development to scale up in compounding to filling to pack out for each new product SKU.

Essential Duties and Responsibilities:

• Reviews product proposal to determine time frame, funding limitations, development procedures, resource requirements, and allotment of available  time and specific milestones to various phases of the product launch workflow.
• Establish and outline the work plans for each phase of product launches while properly documenting requirements for execution of the deliverable in accordance with Swiss American’s Gating Process.
• Confers with technical and operational staff to coordinate the work plan and establish duties, responsibilities, and scope of authority within each department.
• Work effectively and cooperatively with cross-functional internal staff and clients to achieve common objectives in a dynamic and positive manner.
• Engage with RID, Client Services Manager, Quality, Operations and Supply Chain departments to ensure launch dates are met.
• Direct and coordinate activities of assigned team members to ensure launch progresses on schedule and within prescribed budget.
• Interface successfully with different software and ERP systems, currently using Deacom as core ERP.
• Reviews status reports and modifies schedules or launch plans as required. Tracks activity to prepare reports for management, customers, and other stakeholders regularly.
• Frequent client interaction, as appropriately based on demand, and a timely and accurate response within 24 to 48 hours is mandatory.
• Remains engaged with client(s) to strengthen relationships and recognize new opportunities through a regular communication schedule. Understand new product strategy and roadmap for growth and document/communicate future needs to Management.
• Understand new product strategy and roadmap for growth and document/communicate future needs to Management.
• Track changes required by clients to ensure product quotation/requote is managed accordingly. If an update to the product quotation is required, work with the Client Services Manager to update and execute it in a timely and transparent manner.
• Analyzes and interprets documents such as safety rules, operating and maintenance instructions, and procedure manuals, as well as common scientific and technical journals, financial reports, and legal documents.
• Other duties may be assigned. 

Qualifications

Essential Skills and Qualifications:

• Four-year certificate from college or technical school, plus 3-5 years of related experience; or equivalent work-related experience and/or training; or equivalent combination of education and experience. Project Management Professional (PMP) certification or similar coursework or education is a plus.

Work Environment:

PLM will need to be present on the manufacturing floor in certain instances to verify or identify or witness certain procedures – allowing for better documentation and detailed descriptions for the client.  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to reach with hands and arms. The vision requirements include close vision for heavy computer use.

The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.