Technical Support Specialist- IT

PURPOSE:

Supports the planning, design and implementation of infrastructure projects. Gathers

requirements from process partners to ensure an understanding of the business needs in an

international environment.

RESPONSIBILITIES:

• Assists in the coordination for small-medium sized projects
• Oversees project deliverables and milestones, reports and communicates the status to
• stakeholders as delegated by the Supervisor
• Measures project performance using appropriate systems, tools and techniques
• Maintains knowledge of Infrastructure systems and services in terms of technologies and trends
• Steers service request fulfillment for operational projects, and coordinates nonstandard requests
• Prepares communications and makes presentations on requirements, enhancements, and or alternatives
• Identifies the gaps between the future-state and current-state of Infrastructure architecture and works with other teams to drive development of solutions to meet business requirements
• Leads agile processes for multiple initiatives simultaneously
• Aligns with clients global functions on the project execution, strategy and solutions
• Performs other duties as assigned by Supervisor
  
  

QUALIFICATIONS:

• BA/BS degree in computer science or business or the equivalent of four years of experience in anEnterprise IT environment.
  
  

REQUIRED SKILLS:

• 3 years of IT experience, preferably in the area of computer infrastructure
• 3 years of experience managing small to medium-sized projects in a corporate environment
• 3 years of experience analyzing and interpreting data
• 3 years of experience driving infrastructure projects from concept and ideation throughsuccessful implementation
• 3 year of experience communicating ideas in both technical and user-friendly terminology
• 3 years of project leadership or system responsibility experience in an IT environment
• 3 years of experience working in an international environment (preferred)
• 3 years of experience working in a team-oriented, collaborative environment (preferred)
  
  

PHYSICAL REQUIREMENTS:

• Work is normally performed in an office, laboratory, manufacturing floor, or machine shop setting where physical work includes, but is not limited to, sitting, standing, reaching, kneeling, bending, and lifting up to 25 lbs
• Must be able to understand and comply with all relevant safety practices
  
  

FLSA STATUS/WORKING SCHEDULE:

• Schedule: Day Shift,
• Location: 70% Spartenbug, SC, 30% other Locations
• Assignment Start: ASAP, Contractor position
  
  

DISCLAIMER:

This job description is a high-level overview of general expectations of this position. It is not intended to list every responsibility of the position, nor does it represent an employment contract of any kind.

SWJ TECHNOLOGY and all of its subsidiaries (i.e., NGE EQUIPMENT and ProjectOne US) are Equal Opportunity Employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender, disability status, protected veteran status, or any other characteristic protected by law.

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