SSVF Shallow Subsidy Case Manager

About Swords to Plowshares

Founded in 1974, Swords to Plowshares is a community-based not-for-profit organization that provides counseling and case management, employment and training, housing, and legal assistance to veterans in the San Francisco Bay Area. We promote and protect the rights of veterans through advocacy, public education, and partnerships with local, state, and national entities. Believing that war causes wounds and suffering that last beyond the battlefield, our mission is to support veterans as they navigate the challenges of post-military life, and to prevent and end veteran homelessness through wrap-around care and informed advocacy.   To learn more about Swords to Plowshares, please visit our website at www.swords-to-plowshares.org.

Job Title:

SSVF Shallow Subsidy Case Manager

Location:

330 Franklin St. Suite 100, Oakland, CA 94607 (Primary)

1060 Howard St., San Francisco, CA 94103 (As needed)

Schedule (Days and Hours):

Monday – Friday; employee may choose working hours of 8:00 am – 4:00 pm or 9:00 -5:00pm

Reporting Type (In-person, Hybrid, or Remote):

In-person, with possibility of one remote day per week after 90 days

Employment Type (Non-exempt / Exempt) AND (Full-Time/Part-Time/ On-Call):

Full-time; Non-exempt

Salary Range (Hourly if Non-Exempt, Annual if Exempt):

$31.03

Summary:

The Shallow Subsidy (SS) Case Manager will work in collaboration with other SSVF staff and Program Management to assess and determine eligibility of referred veteran clients to enroll and participate in the SSVF Shallow Subsidy program. The SS Case Manager will be assigned veteran households from both the San Francisco and Oakland offices, providing case management services and subsidy rental assistance for up to 24 months. Utilizing evidence-based best practices, the SS Case Manager will work closely with veteran households to achieve and maintain housing stability for the duration of their enrollment in the Shallow Subsidy program and beyond. The SS Case Manager will utilize community-based partnerships with Supportive Housing Programs, VA VASH Voucher Program, and market-rate rental landlords to establish and expand housing resources and eviction prevention remedies. The SS Case manager will use these resources, in conjunction with SSVF program team and Drop-In program staff, as needed, to assist veterans in finding appropriate permanent housing and/or preventing eviction. This position will be based primarily at the Oakland Office but will require the ability to travel to and work at the San Francisco Office occasionally.

Responsibilities:

• Perform intakes, assessments, and eligibility determination
• Work with the veteran household to develop individualized housing stability plans
• Maintain monthly contact with clients and conduct quarterly financial check-ins to monitor and track participants’ progress towards the end-goal of achieving financial stability and long-term sustainable housing
• Make internal and external referrals to additional supportive services
• Maintain a working understanding of the readjustment problems of veterans, Post Traumatic Stress Disorder, Traumatic Brain Injury, alcohol and drug dependency, and other mental health issues
• Adhere to laws regarding confidentiality and reporting requirements; maintain a knowledge of current HIPAA policies and procedures
• Maintain timely and appropriate documentation including progress notes, housing stability plans, aftercare plans, and discharge summaries
• HMIS/ECM/data record management
• Ability to conduct housing inspections as needed in San Francisco, Alameda, San Mateo, Contra Costa, and Marin Counties
• Assist veteran households with money management and budgeting as needed
• Assist veterans with establishing disability income and other benefits as needed
• Participate in weekly client case conference meetings and weekly supervision with the SSVF Shallow Subsidy Program Manager, and other meetings as required
• Perform other related duties as required by the SSVF management staff
• Maintain an ability to carry out the essential duties of the position within what can be considered reasonable accommodation

Desired Qualifications:

Experience:

• Minimum of one (1) years’ experience working with “hard to serve” individuals, e.g., homeless, substance abusers, and persons with mental illness in areas of housing stabilization, placement, and retention
• Strong data entry skills
• Basic knowledge of mental health symptoms and diagnoses, psychosocial stressors, and chemical dependency issues
• Crisis intervention skills, including de-escalation and conflict resolution skills
• Good written and verbal communication skills
• Ability to recognize relapse behavior
• Ability to work both independently and as a member of a team
• Translatable military experience and skills may be alternatively substituted

Education:

• BA degree preferred in Behavioral Sciences; relevant experience may be substituted

Benefits Information (For employees 50% FTE / 20 hours per week or more):

Compensation is based on a competitive public interest salary scale. Swords to Plowshares offers a generous benefits package:

• 100% Company Paid Medical, Vision, Acupuncture, and Dental Coverage. STP covers partial dependent coverage cost. (Agency paid Annual Medical Deductible paid via Navia HRA Card )
• 20 mental health counseling appointments available to all employees, regardless of Full-time status, at no cost to employees.
• 403(b) retirement plan immediate enrollment
• 17 vacation days in the first year for full time employees, and progressive afterward & 13 holidays each year.
• Legal Benefit, Employee Discount Program, Pet Insurance, and Commuter Benefit.
• Supportive environment, 1-hour Paid lunch Period, and Annual Education/Training allowance available to all employees.

Please note: Any employee who is on-call, in a temporary position, and/or less than 50% FTE status is not eligible for benefits aside from the company sponsored EAP, paid lunch hour, and supportive environment. Vacation, sick and time off are pro-rated based upon FTE percentage.

 Organizational Values Statement of Intent:

Swords to Plowshares is fully committed to the ongoing work of upholding our values and fostering a supportive culture for all staff and veteran clients. For us, this is a process and not a destination. We embrace the principles of cultural humility to create spaces where all people feel welcome, heard, and valued.

  We stand against injustice and discrimination of all kinds. We understand that the veteran community encompasses a multitude of identities, and we believe that our staff and board should as well. We encourage applications from all qualified individuals. 

Equal Employment Opportunity Statement:

At Swords to Plowshares, we believe in creating an inclusive and welcoming environment for all. We are proud to be an Equal Employment Opportunity employer and do not discriminate against any employee or applicant based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or status as a protected veteran. We are committed to compliance with all state and local laws governing nondiscrimination in employment.

We are dedicated to affirmative action and providing equal employment opportunities for everyone. We strive to ensure that all individuals—regardless of race, color, religion, sex, national origin, disability, or veteran status—are treated fairly and have access to the same opportunities in alignment with federal regulations (Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, and the Vietnam Era Veterans' Readjustment Assistance Act of 1974).

If you need assistance or accommodation due to a disability, please don’t hesitate to reach out to us at employeesupport@stp-sf.org. We’re here to help.

Salary : $31