Demo

Information Technology Support Technician

SyllogisTeks
Chicago, IL Full Time
POSTED ON 1/29/2025
AVAILABLE BEFORE 2/27/2025

Support Technician

100% Onsite in the Chicago Metro area

Must be able to commute to various locations in the greater Chicago area


  • Resources will support the client’s Email Consolidation and Email Domain Change.
  • Two resources to provide in-person support to Endeavor cohorts of 1500 end users whose email domain has changed and/or been consolidated.
  • These resources will support the hospital staff ensuring their PC’s and mobile devices are functioning and the end users have access to needed applications. Note: this support does not replace Endeavor’s standard help-desk support.
  • The team will ensure that end users are able to access Outlook via their mobile devices.
  • These individuals will work in the hospital environment supporting nurses’ stations, doctors, administrative offices, registration, and billing, along with 1:1 executive support.

Assumptions:

  1. Two Onsite End User giving Excellent Service
  2. 8 month 4 weeks assigned to training and Pilot phase
  3. Coverage for support is 7am-7pm with a 5-hour overlap.
  4. Proposed work schedules are: 7am-4pm and 10am – 7pm
  5. Resources are local to the Chicago Metro area

Preferred Experience

  1. Top-notch, in-person customer service & communication skills.
  2. Experience with the following products: Microsoft Office 365 including Outlook.
  3. Comparable experience to Sr. Level, Geek Squad or Sr. Xfinity Tech, desired.
  4. Familiarity with Apple vs Android operating systems.
  5. Experience with Intune application is a plus.
  6. Experience supporting a Windows Environment.
  7. Experience with Active Directory is a plus.

Critical Success Factors:

  • The ability to quickly learn the client environment and processes being built through via the pilot phases.

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