What are the responsibilities and job description for the Information Technology Support Technician position at SyllogisTeks?
Support Technician
100% Onsite in the Chicago Metro area
Must be able to commute to various locations in the greater Chicago area
- Resources will support the client’s Email Consolidation and Email Domain Change.
- Two resources to provide in-person support to Endeavor cohorts of 1500 end users whose email domain has changed and/or been consolidated.
- These resources will support the hospital staff ensuring their PC’s and mobile devices are functioning and the end users have access to needed applications. Note: this support does not replace Endeavor’s standard help-desk support.
- The team will ensure that end users are able to access Outlook via their mobile devices.
- These individuals will work in the hospital environment supporting nurses’ stations, doctors, administrative offices, registration, and billing, along with 1:1 executive support.
Assumptions:
- Two Onsite End User giving Excellent Service
- 8 month 4 weeks assigned to training and Pilot phase
- Coverage for support is 7am-7pm with a 5-hour overlap.
- Proposed work schedules are: 7am-4pm and 10am – 7pm
- Resources are local to the Chicago Metro area
Preferred Experience
- Top-notch, in-person customer service & communication skills.
- Experience with the following products: Microsoft Office 365 including Outlook.
- Comparable experience to Sr. Level, Geek Squad or Sr. Xfinity Tech, desired.
- Familiarity with Apple vs Android operating systems.
- Experience with Intune application is a plus.
- Experience supporting a Windows Environment.
- Experience with Active Directory is a plus.
Critical Success Factors:
- The ability to quickly learn the client environment and processes being built through via the pilot phases.