What are the responsibilities and job description for the Customer Service Representative / Teller position at Sylvania Area Federal Credit Union?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure a positive customer experience while maintaining strong relationships. The ideal candidate will possess excellent communication skills and a passion for helping others.
Responsibilities
- Provide outstanding customer service by responding to inquiries via phone, email, or in-person.
- Manage cash register operations and ensure accurate cash management.
- Assist customers with transactions and product information.
- Perform basic math calculations to assist with transactions and financial inquiries.
- Support loan origination processes by gathering necessary documentation from customers.
- Build and maintain strong relationships with customers to encourage repeat business.
- Collaborate with team members to enhance the overall customer experience.
- Stay informed about company products, services, and promotions to effectively assist customers.
Requirements
- Proven experience in customer service or a related field is preferred.
- Familiarity with cash register operations and cash management practices.
- Strong sales skills with the ability to upsell products or services when appropriate.
- Proficiency in customer relationship management software is a plus.
- Basic math skills for handling transactions accurately.
- Experience in loan origination or financial sales is an advantage but not mandatory.
- Excellent communication skills, both verbal and written.
- Ability to work effectively in a fast-paced environment while maintaining attention to detail.
- A positive attitude and a genuine desire to help customers succeed.
Join our team as a Customer Service Representative and contribute to creating memorable experiences for our valued customers!
Job Type: Part-time
Pay: From $16.00 per hour
Expected hours: 24 per week
Schedule:
- Monday to Friday
Ability to Commute:
- Sylvania, OH 43560 (Required)
Ability to Relocate:
- Sylvania, OH 43560: Relocate before starting work (Preferred)
Work Location: In person
Salary : $16