What are the responsibilities and job description for the Customer Service Representative - Branch Teller position at The Croghan Colonial Bank?
At The Croghan Colonial Bank, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team as a Floating Teller.
Job Summary:
We are looking for an individual who can provide exceptional service to our customers while processing various transactions accurately and efficiently. As a Customer Service Representative, you will be responsible for handling customer inquiries, resolving issues, and promoting CCB products and services.
Key Responsibilities:
- Process customer transactions in accordance with bank policies and procedures
- Provide accurate and timely assistance to customers, including responding to requests and resolving issues
- Utilize product knowledge to identify and refer customer solutions
- Travel to various banking centers to cover vacations and illness
- Participate in staff meetings and contribute to peer-to-peer coaching and best practices sharing
- Comply with regulatory requirements and maintain working knowledge of applicable laws and regulations
- Punctual and regular attendance is required
Requirements:
- A high school diploma or equivalent
- No prior banking experience required, but preferred
- Good communication and interpersonal skills
- Ability to work well under pressure and meet deadlines
- Basic computer skills and willingness to learn software updates and new packages
- Must be able to lift and move bags and trays of coin (30-60 pounds)
- Must be able to stand for long periods of time
- Working knowledge and understanding of bank products with proficiency in explaining, administrating, and referring customers
- Position requires travel to various banking centers
- Must have access to transportation and possess a valid driver's license
The Croghan Colonial Bank is an equal opportunity and affirmative action employer, committed to diversity and inclusion in the workplace.
