What are the responsibilities and job description for the Customer Support Assistant position at Synchro Speak?
Job Description
Job Description
We’re seeking a Customer Support Assistant to join our team in Westlake, OH. The ideal candidate will act as the primary point of contact for customers, addressing inquiries, resolving issues, and ensuring a seamless experience. This role is vital in maintaining our reputation for outstanding service and building lasting relationships with our clients.
Responsibilities
- Handle customer inquiries via phone and email professionally and efficiently.
- Resolve customer complaints by identifying problems and implementing effective solutions.
- Maintain accurate records of customer interactions and transactions.
- Provide product and service information to clients with clarity and empathy.
- Collaborate with internal teams to address customer concerns and improve service.
- Continuously update knowledge of company products and services.
Qualifications
Skills and Qualifications
Additional Information
Benefits
Salary : $42,000 - $48,000
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