AVP, HR – Technology & Operations

JOB_POSTING-3-68421-16

Job Description

Role Summary/Purpose:

This position will report to the SVP, HR – Global Service Delivery & Transformation. As the AVP, Human Resources, you’ll support Tech & Ops client groups within the Global Service Delivery & Transformation team. You will be a business partner with a cross-section of leaders and their teams, both exempt and non-exempt, responsible for delivering and implementing human resources programs, procedures and strategies that support business goals and help shape our culture.

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities

• Guide leaders and employees to ensure consistent application and integration of policies, procedures, and practices.
• Promote a great culture in support of Synchrony’s values, diversity, and flexibility. Work with leaders to design and support meaningful engagement and recognition action plans.
• Partner with leaders to measure, assess and calibrate talent and performance management. Support learning and development activities.
• Investigate and advise on employee relations matters and daily support. Liaison with other HR COE areas and/or facilitating employees to appropriate resources such as HR Chat.
• Support a variety of initiatives across the broad Tech & Ops function focused on building/assessing talent bench strength, pipeline development, succession planning and ongoing talent development.
• Partner with leaders to identify recruiting needs, develop proactive staffing strategies, build strong diverse slates that lead to the best hires.
• Manage onboarding and assimilation of new employees. Partner with new leaders and teams on assimilation strategies.
• Counsel leaders and employees on personal wellness needs including leaves of absence (FMLA/disability) and accommodations.
• Engage with HR peers across Tech & Ops to drive culture, engagement, consistency and share best practices.
• Ensure HR compliance in accordance with applicable employment law, state and government regulations and Synchrony policies and procedures.
• Perform other special project and duties as assigned.
  
  

Qualifications/Requirements

• BA/BS degree in HR, Business, related field or equivalent experience OR in lieu of a degree 7 years in an HR generalist role inclusive of employee relations, recruiting, compensation, benefits and administration of policies and procedures.
• 3 years in an HR generalist role, or similar role, inclusive of employee relations, recruiting, compensation, benefits and administration of policies and procedures.
• 3 years project management experience.
• Demonstrated skills in coaching, employee relations and conflict resolution.
• Experience compiling, analyzing and presenting data.
  
  

Desired Characteristics

• Master’s degree in HR, MBA or related area.
• Human Resource experience in financial service industry and/or contact center environment.
• Experience partnering with internal clients virtually.
• Strong organizational/follow-up skills, ability to prioritize and complete multiple tasks simultaneously.
• Demonstrated ability to drive HR processes and deliver high quality service in a fast pace, high change environment.
  
  

Grade/Level: 11

The salary range for this position is 90,000.00 - 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements

• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
  
  

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks , with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time
  
  

Job Family Group

Human Resources