What are the responsibilities and job description for the Quality Manager - On-site position at Synergy Staffing?
ESSENTIAL FUNCTIONS:
- Ensure that the Quality Assurance department is staffed with trained and high-performing team members. Provide guidance, training plans and feedback for areas of improvement for Quality personnel as appropriate.
- Ensure that annual EPR (Employee Performance Reviews) are completed and reviewed with staff as required.
- Ensure effective MBOs are in place for each team member and are monitored at regular intervals. Identify potential roadblocks and assist in counter measures to remove those roadblocks to improved performance.
- Ensure that the team members they oversee are adhering to all safety, regulatory and legal requirements.
- Be a critical contributor to the Crookston Plant's goal to Delight Customers. Support and drive initiatives that aid in presenting buses devoid of customer dissatisfiers while meeting quality standards.
- Develop relationships with customers to promote a harmonious relationship.
- Provide resources to act as customer liaison with property inspection personnel. Ensure process exists to train property inspection personnel on Quality system and provide the Property Inspection orientation.
- Help drive the plant's First-Time Quality initiative. Identify repeat defects and utilize the Quality Assurance System (QAS) to target inspections and present performance data to Production for resolution. Work with production leadership to identify plans to address those areas.
- Support Operational Excellence and Lean Culture objectives with special emphasis of those areas related to Quality.
- Support and endorse the use of the Quality tools to drive Quality and Continuous Improvement. This includes support and completion of A3 projects and completion of Six Sigma Green Belt training as appropriate.
- Ensure that the tools are clearly understood, functioning as intended and providing the desired results.
- Be strategic. Focus the Quality department's and the organization's finite resources on the highest-impact issues and have the discipline and managerial courage to de-prioritize other activities.
- Collaborate with other Quality Managers to ensure a consistent approach to the execution of the Quality system.
- Provide leadership and resources to ensure that all Plant cell teams have trained and high-performing Quality department representation supporting the cell team.
- Ensure Quality is active participant in problem resolution, scrap reduction and improvement opportunities for the cell.
- Identify quality synergy opportunities between all orgs.
- Support the maintenance of ISO 9001 registration and Management System including providing Quality department representation in the internal audit process.
- Oversee corrective actions required at the plant for Quality issues identified after delivery to customer locations.
- Responsible for Supplier Quality Assurance including providing trained resources to support First Article inspections and NCP process (Non-Conforming part), issuance and follow up of SCANs (Supplier Corrective Action Notices) and resolution of Supplier Quality issues.
- Develop annual operating budget and monitor performance to budget on monthly basis.
- Provide trained resources and support Advanced Product Quality Planning process to ensure that Quality planning for upcoming builds is completed in a thorough and comprehensive manner. Ensure all available sources of data for planning purposes are being used effectively.
- Provide trained resources for product inspections and ensure inspections are carried out in a standardized and consistent manner between inspection personnel.
- Provide resources to support the coordination of shipment of buses and issues encountered with bus deliveries.
- There may be times that the Quality Manager will be asked to provide resources that can oversee specific activities for the whole company (examples are specific Quality roadmap item, problem solving team, special skill set)
- Provide resources for critical customer issues, may require customer visits when necessary.
- Provide resource to attend Supplier Assessments/Supplier visits when requested.
- Provide resources for cross-functional projects as required.
- Keep abreast of new developments and trends within the Quality profession.
Salary : $90,000 - $120,000
