What are the responsibilities and job description for the Technical Documentation Specialist position at Synthflow?
About Synthflow
With Synthflow any business can effortlessly create custom AI phone call agents. No coding or tech skills needed—just your data and ideas for powerful automation.We’re at an exciting stage : early but fast-growing. If you love building from the ground up, moving fast, and making a huge impact, you’ll fit right in.
About the Role
As a Technical Writer, you’ll bridge the gap between technical teams and end-users. By collaborating with engineers, designers, and product managers, you’ll craft clear, concise documentation that standardizes processes and improves cross-departmental alignment. This is a pivotal role in enhancing both internal and external understanding of our offerings.
Key Responsibilities
Write and maintain user-friendly how-to helpdesk articles.
Develop API and integrations documentation.
Standardize documentation across departments to ensure consistency.
Collaborate with teams to gather and clarify technical information.
Continuously improve documentation based on user feedback.
What We’re Looking For
Strong B2B writing skills and the ability to translate technical concepts into clear, concise content.
Experience in early-stage or fast-paced environments.
Familiarity with tools like Confluence, Notion, or similar is a plus.
Self-starter who can manage multiple priorities and deadlines.
Availability to work 20 hours per week with flexibility for growth.
Why Join Synthflow AI?
Own Your Work : You’ll have real ownership over what you do and see your impact daily.
Early-Stage Excitement : Be part of a small team building something huge.
Equity : We’re all building this together, and everyone shares in the upside.
Work on Cool Stuff : You’ll be documenting cutting-edge technology that’s changing how people interact with AI.
Remote Flexibility : Work wherever you’re most productive.
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