What are the responsibilities and job description for the Assistant Vice President for Information Technology for Infrastructure Services position at Syracuse University?
Job #
041650
Department Code
20703-6031
Department
Information Technology Services
Job Title
Assistant Vice President for Information Technology for Infrastructure Services
Location
Syracuse, NY
Pay Range
$155,000 - $185,000
Pay Determination
Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.
Staff Level
S7
FLSA Status
Exempt
Hours
Standard University business hours
8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)
8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)
Hours may vary based on operational needs.
Job Type
Full-time
Campus
Syracuse, NY
Unionized Position Code
Not Applicable
Job Description
Reporting to the Associate Vice President for Information Technology and Chief Technology Officer (AVP/CTO), the Assistant Vice President for Information Technology for Infrastructure Services provides executive leadership to the teams responsible for Networking, Telephony, Data Center Operations, Compute and Storage, and System Administration. This position oversees strategies, operations, and budgets related to these core infrastructure services while fostering a culture of innovation, collaboration, and accountability within these teams.
The Assistant VP plays a critical role in transitioning infrastructure services from traditional operational support to becoming a strategic enabler of transformative technology initiatives across the University. By promoting standards, best practices, and sustainable technology solutions, the Assistant VP drives the adoption of cutting-edge infrastructure technologies that align with institutional priorities and objectives.
Key responsibilities include developing a long-term vision for infrastructure services, championing strategies to enhance system reliability and performance, and fostering partnerships across the University to align infrastructure initiatives with business and academic needs. The Assistant VP actively engages with University leadership to identify and prioritize infrastructure projects that support Syracuse University’s mission, ensuring seamless integration with enterprise-wide technology goals.
Key responsibilities include developing a long-term vision for infrastructure services, championing strategies to enhance system reliability and performance, and fostering partnerships across the University to align infrastructure initiatives with business and academic needs. The Assistant VP actively engages with University leadership to identify and prioritize infrastructure projects that support Syracuse University’s mission, ensuring seamless integration with enterprise-wide technology goals.
The role emphasizes participation in professional organizations such as Educause, Internet2, and other industry forums to stay informed of emerging trends and innovations in higher education technology. Additionally, the Assistant VP cultivates strong vendor relationships to maximize the value of investments in infrastructure technologies.
As a member of the ITS senior leadership team, the Assistant VP contributes to the development and promotion of ITS goals and strategies, ensuring alignment with Syracuse University’s mission and objectives. This position requires a forward-thinking leader with demonstrated experience in higher education IT governance, infrastructure strategy, budget management, vendor relationship management, and organizational strategic planning.
Education and Experience
- A bachelors degree in information technology, computer science, or a related field is required. A masters degree is preferred.
- Ten (10 ) plus years of progressively increasing responsibility in information technology, including Five (5 ) plus years in a leadership role within a complex organization, preferably in higher education.
- Familiarity with the unique technical and cultural challenges of information technology in higher education settings.
- Knowledge and experience with higher education software platforms such as learning management systems, portals, room scheduling systems, document management solutions, and similar enterprise applications.
- Demonstrated expertise in IT project governance, including experience in prioritizing and managing large-scale IT projects.
Skills and Knowledge
- Excellent leadership, communication, and interpersonal skills with the ability to collaborate effectively across departments.
- Strong expertise in managing and implementing core infrastructure services, including Endpoint, Compute, Cloud, and Data Infrastructure. Strong analytical and problem-solving abilities to address complex infrastructure challenges.
- In-depth knowledge of cybersecurity principles, best practices, and compliance requirements.
- Experience using artificial intelligence (AI) tools and technologies to enhance organizational capabilities and drive innovation.
- Relevant certifications (e.g., ITIL, CISSP, CCNA) are desirable but not mandatory.
- Strong ability to collaborate effectively at all organizational levels, influencing stakeholders to align with a shared vision or goal.
- In-depth knowledge of principles, practices, methods, and techniques for long-range and strategic technology planning. Demonstrated leadership in successfully implementing large-scale IT systems and services within diverse and complex organizational environments.
- Proven experience negotiating, establishing, and managing vendor relationships to maximize organizational value and ensure accountability.
- High level of integrity and the ability to serve as a trusted advisor to senior leaders, with the capacity to represent information technology leadership in high-level engagements.
- Exceptional written and verbal communication skills, demonstrated through professional interactions and application materials.
Responsibilities
- Strategy and Planning: Implement the vision of ITS and the AVP/CTO and work in collaboration with other campus IT leaders, actively engaging in planning, developing, and managing the University’s technology services.’ Work closely with the ITS executive management team in planning, directing and implementing short- and long-range objectives, including budget planning, and evaluating results and progress toward implementing the ITS strategic plan.’ Work closely with campus stakeholders and constituents to ensure that the applications and technology ITS delivers include deep stakeholder input and meets customer expectations.’ Serve as a senior advisor to the AVP/CTO. Develop organizational vision and ITS strategic and operational plans, aligning priorities and actions in support of University-wide goals.
- Organizational Leadership: Provide direct oversight for the following ITS teams: Networking and Core Infrastructure Services (CIS). Work in collaboration with Director of Administration to manage budget and human resource ’ Collaborate, partner, and provide organizational perspective to ITS executive leadership.’ Participate in the management of ITS senior staff meetings and represent the Associate VP in their absence.
- Collaboration and Outreach: Assist and support the senior IT leadership in building and maintaining partnerships throughout the campus community. ’ Represent ITS on University-wide strategic and operational task forces and committees, as appropriate. ’ Consult with external technology experts to identify emerging IT trends and opportunities and evaluates them within the context of the University’s and ITS’s strategic goals and direction. ’ Foster relationships with regional and national IT associations, such as EDUCAUSE, lnternet2, and EAB, as well as other institutions of higher education. ’ Establish, maintain and promote strong partnerships with strategic IT vendors and agencies.
- Other duties as assigned.
Physical Requirements
Tools/Equipment
Application Instructions
In addition to completing an online application, please attach a resume and cover letter.
About Syracuse University
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.
The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University’s 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.
About the Syracuse area
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.
EEO Statement
Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.
Commitment to Supporting and Hiring Veterans
Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University’s contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.
Commitment to a Diverse and Inclusive Campus Community
Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.
Salary : $155,000 - $185,000
