What are the responsibilities and job description for the Associate Technical Support Specialist position at System One?
Job Title: Associate Technical Support Specialist
Location: Indianapolis, IN
Type: Contract
Job Requirements:
Associate’s degree (or equivalent military training).
Formal or informal leadership experience preferred.
2 years of relevant experience preferred.
Job Description:
As an Associate Technical Support Specialist you will serve as a support liaison between the company and our customers. This role supports customers in both the United States, United Kingdom and Ireland.
You will be responsible for the following:
Answers overflow customer calls 24/7/365 from all business areas directly, often during critical customer times (ex. long hold times or when after-hours support is needed), and will coordinate internally for appropriate technical experts to contact customers.
Answers all after-hours, weekend, and holiday calls for the UK/Ireland Affiliate and coordinate internally for appropriate technical experts to contact customer
Perform after-hours dispatching, engaging with field personnel nationwide
Maintaining records in accordance with Roche Quality and FDA requirements.
You are also responsible for the overall success of the company through interactions that develop and promote loyal business relationships.
The COMPANY Support Network Customer Support Center serves our customers on a 7 day/24 hour basis. It is expected for this individual to be open to working any shift, with your schedule being determined on a quarterly basis
Benefits
System One offers eligible employees health and welfare benefits coverage options, including medical, dental, vision, spending accounts, life insurance, voluntary plans, and participation in a 401(k) plan.
