Associate Technical Support Specialist

Associate Technical Support Specialist

Indianapolis, IN Hybrid (Training/Meetings on site, Majority of work hours at home)

12 Months

Minimum Qualifications

Associate's degree (or equivalent military training).

Formal Or Informal Leadership Experience Preferred.

2+ years of relevant experience preferred.

Hours - 2nd Shift (2pm-10pm), rotating weekend shifts, subject to change based on needs of customers. (Training hours will vary based on hours of trainer, could be 1st or 2nd shift, training on average lasts 2 weeks)

Type of Role: Contingent, with opportunity to be converted

• As an Associate Technical Support Specialist you will serve as a support liaison between Roche and our customers. This role supports customers in both the United States, United Kingdom and Ireland.
  
  

You Will Be Responsible For The Following

• Answers overflow customer calls 24/7/365 from all business areas directly, often during critical customer times (ex. long hold times or when after-hours support is needed), and will coordinate internally for appropriate technical experts to contact customers.
• Answers all after-hours, weekend, and holiday calls for the UK/Ireland Affiliate and coordinate internally for appropriate technical experts to contact customer
• Perform after-hours dispatching, engaging with field personnel nationwide
• Maintaining records in accordance with client Quality and FDA requirements.
• You are also responsible for the overall success of the company through interactions that develop and promote loyal business relationships.
  
  

The Client Support Network Customer Support Center serves our customers on a 7 day/24 hour basis. It is expected for this individual to be open to working any shift, with your schedule being determined on a quarterly basis.

#TB_PH Job #: 25-21657