What are the responsibilities and job description for the IT Desktop Support Technician position at System One?
Title: IT Desktop Support Technician
ALTA is supporting a 6-month CONTRACT-TO-HIRE opportunity working onsite in Fairfield, Ohio. W2 Contract. No C2C Cannot support Sponsorship Now or in the future upon hire.
ALTA IT Services is a wholly owned subsidiary of System One, a leading provider of specialized workforce solutions and integrated services. ALTA is an established leader in IT Staffing and Services, for both government and commercial enterprises across the United States, specializing in Program & Project Management, Application Development, Cybersecurity, Data & Advanced Analytics, and Agile Transformation Services.
- Build/configure Windows workstations for corporate associates.
- Perform advanced software/hardware instillation, troubleshooting and diagnostics.
- Troubleshoot and respond to user questions.
- Track and update open incidents/Work Orders and/or escalate problems.
- Responsible for ensuring the timely completion of all assigned projects and provide weekly status reports to management.
- Install hardware and software including operating system and office applications.
- Perform required quality assurance tests.
Requirements:
- Dynamic, professional, team-oriented, self-motivated individual
- Associate’s degree or equivalent experience in computer science or related discipline
- 4-6 years experience in either computer operations, hardware or deskside support.
- Highly developed experience in the installation of hardware and software.
- Advanced Windows 10/11, OneDrive experience, Office 365, advanced working knowledge of networks and network terminology, advanced repair skills for laptops/desktops and peripherals.
- VMware/VDI knowledge a plus.
- A and MCP certification(s) very desirable.
Ref: #860-IT Cincinnati
