What are the responsibilities and job description for the Desktop Support Technician position at System Soft Technologies?
Working Title: Desktop Support Technician
Title/Level: Support Technician 1
FULL TIME
DESCRIPTION OF SERVICES
Matagorda County requires the services of 3 Support Technician 1, who meets the general qualifications of Support Technician 1, Technical Services, Help Desk and Operations.
Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and peripherals. Typical county systems include a mix of desktops and laptops, and many of the following functions, including but not limited to jail management systems, booking, court records systems, computer-aided dispatch, payroll, appraisal district systems, tax and records, financial systems, remote access systems, and other relevant local government systems.
This position will work under the direction of the Matagorda County Information Services Director and should be able to maintain close working relationships with county employees and department heads.
Additionally, the Desktop Support Technician should be familiar with the following functions:
Install and configure computer software, hardware, and peripheral equipment.
Troubleshoot and resolve software and hardware issues quickly and efficiently.
Set up computers and other office equipment for employees.
Provide steps to help internal users resolve technical problems.
Maintain technical support procedures and reports.
Create accounts for new users and assist with password or login problems.
CANDIDATE SKILLS AND QUALIFICATIONS
Minimum Requirements:
Candidates who do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.
Years Required/Preferred Experience
2 Required Knowledge of computer operations practices, principles, and techniques.
2 Required Skills in the support of computers, in the use of applicable programs and systems, and troubleshooting information systems.
2 Preferred User/Account management and creation.
2 Preferred Knowledge of computer re-imaging, configuration, and deployment.
WORK HOURS AND LOCATION
Services shall be provided during normal business hours unless otherwise coordinated through the Matagorda County. Normal business hours are Monday through Friday from 8:00 AM to 5:00 PM, excluding State holidays when the agency is closed.
The primary work location(s) will be at 2308 Avenue F, Bay City, Texas 77414.
The working position is On Site.
The Candidate(s) may be required to work outside the normal business hours on weekends, evenings and holidays, as requested. Payment for work over 40 hours will be at the hourly rate quoted and must be coordinated and pre-approved through Matagorda County.
ADDITIONAL TERMS AND CONDITIONS
Successful candidates will have regular and punctual attendance at the workplace, be subject to a criminal background check, and may be required to sign a non-disclosure agreement with the county.
Fingerprint and background check requirements must be met BEFORE work begins. May have access to Criminal Justice Information Systems (CJIS) information and county law enforcement systems, requiring appropriate background checks and confidentiality.
