What are the responsibilities and job description for the Client Service Representative - Entry Level position at T & D Solutions ID?
We pride ourselves on building strong relationships and exceeding client expectations with our personalized approach and innovative solutions.
We are looking for a motivated and detail-oriented Client Service Representative to join our team and provide top-notch support to our valued clients. This entry-level role offers an excellent opportunity to develop professional skills, gain hands-on experience, and grow within the company.
As a Client Service Representative, you will:
- Build Client Relationships: Act as the first point of contact for clients, providing outstanding service and support through phone, email, and in-person interactions.
- Resolve Client Inquiries: Address questions, concerns, and requests promptly and professionally, ensuring client satisfaction.
- Coordinate Solutions: Collaborate with internal teams to resolve issues and deliver solutions tailored to each client’s needs.
- Maintain Client Records: Update and manage client information in our systems with accuracy and attention to detail.
- Educate Clients: Provide clients with information about products, services, and policies to enhance their understanding and experience.
- Support Account Management: Assist in preparing reports, proposals, and presentations for client accounts.
- Contribute to Process Improvement: Identify areas for improvement in client services and offer suggestions to enhance efficiency and satisfaction.
We are looking for candidates who:
- Education: Have a high school diploma or equivalent; a bachelor’s degree in business, communications, or a related field is a plus.
- Customer Service Skills: Possess strong interpersonal skills and a genuine desire to help clients.
- Problem-Solving Ability: Are proactive in identifying and resolving client issues effectively.
- Communication Skills: Exhibit excellent verbal and written communication abilities.
- Organizational Skills: Can prioritize tasks, manage time efficiently, and pay close attention to detail.
- Tech-Savvy: Are comfortable using Microsoft Office Suite and learning client relationship management (CRM) tools.
- Team-Oriented: Thrive in a collaborative work environment and value teamwork.
- Adaptability: Can handle a fast-paced, dynamic work environment with professionalism and flexibility.
What We Offer
- Competitive entry-level salary.
- Comprehensive training program to ensure your success.
- Opportunities for professional development and career advancement.
- A supportive and collaborative team environment.
- Health, wellness, and other employee benefits
