Technical Support and Training Specialist

Overview

As Technical Support Specialist you will be responsible for providing technical support for Tactical Data Link (TDL) products developed by the US Navy. This includes performing systems installation and training at customer sites world-wide, as well as performing product verification testing as a member of the software development test team. Work will be performed at the Naval Information Warfare Systems Center (NIWC) San Diego, CA.

Responsibilities

Essential Functions/Job Duties:

• Provides customer technical support for TDL products including Data Link Test Tools (DLTT) and Link Monitoring and Management Tool (LMMT).
• Performs software installation and checkout, develops installation and checkout test plans and procedures.
• Develops training material and delivers customer training
• Analyzes customer reported trouble reports. Performs testing at US Navy labs to recreate customer issues.
• Supports software verification testing of TDL products. Performs test execution in US Navy labs, generates test status reports and submits trouble reports for software defects.
• Participates in project status meetings.
• Conducts technical reviews of product documentation including Software User Manuals, Software Version Descriptions and Quick Reference Guides.

Equipment Used:

• Personal Computer (PC) based systems and test equipment
• JTIDS/MIDS Radio Terminals.

Typical Working Conditions: 

• General office environment
• Computer/Equipment lab

Essential Physical Tasks: 

• Ability to deliver equipment to field locations, including ability to lift 20 lbs. 
• Ability to use a personal computer, keyboard and mouse on a consistent basis.
• Potential domestic and international travel by automobile, air, etc., less than 20% of the time.

Written Communications:

• Generates required documents including training presentations, test plans, test procedures, status reports and software TRs.
• Operates standard computer based business tools including Microsoft Word, Excel and Powerpoint.

Verbal Communications: 

• Delivers technical training presentations to TCS customers
• Ability to communicate with customers to resolve complex technical issues.

Qualifications

Skills / Qualifications:

• Five (5) years experience as a technical support or test engineer working Tactical Data Link (TDL) related products and test tools to include:
  • JTIDS/MIDS Link 16 terminals
  • LMMT, DLTT, Command and Control Processor (C2P)
  • Common Data Link Management System (CDLMS)
  • Air Defense Systems Integrator (ADSI)
  • Multiple Link System Test and Trianing Tool (MLST3)
  • Joint Range Extension (JRE) Gateway
• In depth knowledge of Link 16 protocol, message standards, network design and itnerfaces including line of sight (JTIDS/MIDS terminals) and beyond line of sight (JREAP, S-TADIL J).
• Proficiency in computer network protoicols and interfaces inclding TCP/IP and Ethernet.

Customer Interface Activities: Ability to effectively communicate with the Customer, Naval Information Warfare Center's staff, and peer contractor personnel.

Project Management Tasks: Ability to manage and prioritize tasks to ensure optimum productivity.

Work Schedule:   

• 9/80
• The ability to work non-standard work hours and schedules in support of project requirements.

Minimum Education Requirements: 

• High School diploma or GED
• Bachelors Degree desired in a relevant technical discipline.

Required Certifications: Information Assurance Technical (IAT) Level 1

Pay Range: $76,000.00 to $104,000.00 DOE

U.S. Citizenship is required

Security Clearance: Secret

Candidates must have an active clearance OR  the ability to obtain a US Government security clearance, and will be subject to a US security background investigation (i.e. favorable background investigation / credit score). Additional eligibility requirements for access to various levels of classified information may also be required. An active security clearance is highly desirable.

Tactical Engineering & Analysis, Inc. is an Equal Employment Opportunity/Affirmative Action/Minority/Female/Disability/Protected Veteran Employer

Salary : $76,000 - $104,000