What are the responsibilities and job description for the BDC Representative position at TAG MANAGEMENT?
ESSENTIAL DUTIES
Create and confirm appointments for new and used vehicles sales customers using phone, email, and internet based chats
Make outbound calls to generate business for the company and follow-up with clients
Able to multi-task and use a multi-line phone system
Accurately report progress and deliver exceptional customer service
Accurately document all customer contacts in a web based client management system
Checks email frequently and responds to all inquiries
Keeps abreast of new products, features, accessories, etc. and their benefits to the customer
Maintains a professional appearance and reports to work on time
Able to work well within a team environment
