What are the responsibilities and job description for the BDC Service Representative position at TAG MANAGEMENT?
- Customer Engagement: Respond promptly to customer inquiries via phone, email, and online chat, providing detailed information on service offerings and scheduling.
- Appointment Scheduling: Coordinate service appointments, optimize schedules, and confirm bookings to ensure a smooth flow of operations in the service department.
- Follow-Up Communication: Conduct follow-up calls or messages to remind customers of upcoming appointments or maintenance recommendations.
- Database Management: Update customer information and service history in the CRM (Customer Relationship Management) system.
- Promotional Outreach: Inform customers of ongoing promotions, service packages, and loyalty programs that may benefit them.
- Service Coordination: Act as a liaison between the customer and the service team, ensuring that any specific customer needs are communicated effectively.
- Customer Satisfaction: Assist with resolving customer complaints and escalating issues to management when necessary to ensure a high level of satisfaction.
