Supervisor, Distribution-Outbound

Tuxedo Outbound Supervisor

Aurora Distribution Center | 2000 Deerpath Road. Suite 140, Aurora, IL.

Tailored Brands is North America’s leading specialty retailer of menswear, famous for world-class customer service and unique offerings like tailoring and custom suits. We are best known by our brands, including Men’s Wearhouse, Jos. A. Bank, K&G Fashion Superstore, and Moores Clothing in Canada.

Position Summary: 

Tuxedo Operations seeks two Supervisors to assist management in overseeing all day-to-day tasks related to the tuxedo rental outbound division.  This includes performing tasks involved in picking, scanning, processing, re-stocking, manual marrying, pre-sort preparation, sorting, offloading, location scanning, locating missing items, building tuxedo reservations, product validation, quality control, and troubleshooting by following standard work methods and practice safe work habits to ensure production is as efficient and safe as possible. 

Responsibilities:        

The responsibilities of the Tuxedo Supervisors include but are not limited to:

·       Assist management with all day-to-day tasks involved in the processing of rental tuxedos outbound to ensure daily workload is completed in a timely and efficient manner.

·       Hands-on team leader trained in all areas of the processing of rental tuxedos outbound activities that include picking, scanning, processing, re-stocking, manual marrying, pre-sorting, sorting, offloading, location scanning, locating missing items, building tuxedo reservations, product validation, and quality control.

·       Ensure accurate and rapid movement and processing of merchandise.

·       Ensure tuxedo rental garments follow facility quality guidelines and set standards.

·       Assist with planning and coordinating daily activities for outbound team members to achieve department goals.

·       Work with other departments within the distribution center to solve tuxedo merchandise processing issues.

·       Train, inspire, and motivate teams to achieve desired results in productivity, teamwork, quality, safety, and job knowledge.

·       Assist with hands-on job training to team members and seasonal employees.

·       Interact with and maintain a positive relationship with management and department staff.

·       Contribute to building and fostering a positive team spirit and high-quality work environment to support company’s goals and objectives by providing outstanding performance and customer service.

·       Provide feedback and on-going coaching by practicing good servant leadership principles to always promote teamwork.

·       Assist with monitoring and reporting performance of outbound employees.

·       Track information accurately to facilitate flow of tuxedo merchandise in an expedite manner.

·       Works closely with management team to recommend improvements that would further increase performance.

·       Provide recommendations related to Tuxedo Outbound operations to ensure efficiency and effectiveness of the department’s operations.

·       Provide a clean and safe work environment and maintain equipment inventory.

·       Advise management of all breakdowns and maintenance needs immediately to ensure good routine preventive maintenance on all equipment and facility is in proper working condition.

·       Special projects as needed, and any additional duties assigned by the management team.

Skills/Abilities/Experience & Qualifications:

·       Bachelor’s and/or equivalent work experience in a leadership position

·       Minimum one (1) year experience in a “hands-on” leadership role working in a fast-paced, high-volume environment.

·       OSHA / safety training preferred.

·       Public or large group speaking preferred.

·       Minimum one (1) year experience in the processing of rental tuxedos preferred.

·       Computer literate and working knowledge of Microsoft Office in Word, Excel, Outlook

·       Ability to work in a fast-paced, team environment with others and good work ethics.

·       Basic knowledge of Oracle software relating to Tuxedo Operations is a plus.

·       Bilingual (English and Spanish) preferred.

·       Previous supervisory experience is a plus.

·       Excellent listening, verbal, and written communication skills

·       Demonstrated ability to provide the highest standard of customer service.

·       Must have strong follow-up and relationship-building skills and apply problem-solving skills to identify and resolve discrepancies with a high sense of urgency to meet deadlines.

·       Commitment to excellence and excellent attention to detail

·       Strong organizational skills, multi-tasking, and ability to prioritize departmental tasks.

·       Maintain a professional, positive, and friendly attitude always.

·       Must be goal-oriented and task driven.

·       Demonstrated ability to motivate, encourage, and lead team members.

·       Experience in the use of warehouse technology equipment and tools (radio-frequency scanners)

·       Ability to adapt to changing environment and dependable team leader willing to do what it takes to get the job done and flexible in scheduling is required based on business needs (i.e., increased hours, weekends, holidays, and volume of work, staffing shortages, etc.)

·       Must be able to perform physical demands of the position a warehouse environment setting that involves repetitive standing, walking, bending, stooping, reaching, stretching, climbing or balancing, use of hands and fingers, grasping, kneeling, squatting, stretching, pulling, pushing, using ladders or lifts, and lifting and/or moving up to 50 lbs. for long periods of time over the course of an entire shift

Other Duties:

• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.