What are the responsibilities and job description for the Housing Resident Manager - Sober Living Housing position at Talbert House?
Position Summary: Performs duties to maintain a safe and secure setting for tenants and staff within a rental apartment setting. Ensures tenants have a safe and secure setting and that tenant rules and protocols set forth in the lease are followed.
Position Description:
- Monitor activities to ensure apartment rules and lease guidelines are followed (viva security camera reviews and walk-arounds)
- Make periodic rounds of buildings/grounds to ensure safety, security and optimal building operations
- Make periodic rounds of buildings/grounds to ensure cleanliness,
- Consistent communication with Associate Director, including weekly logs and phone calls
- Assist in making sure sanitation and pest control concerns are addressed
- Assist tenants in making appropriate decisions as related to their lease and House Rules
- Deliver on-going oversight of tenant and building activity and report to housing management team
- Complete accurate and timely documentation utilizing designated software
- Respond to emergencies or incidents through conflict resolution, crisis management techniques, or contacting the correct level of emergency services (Security, Non-Emergency CPD,911, etc.)
- Perform routine safety inspections of building and common areas and enter appropriate workorders
- Recognize behavior changes of tenants and notify housing management staff
- Assist housing staff in delivering notices to tenants and collecting rent
- Ensure non-tenants are not entering building or walking between units without current tenant presence
- Participate in all required trainings (including but not limited to Fair Housing laws and Media Protocol)
- Assist Agency in following, implementing and upholding commitments in Good Neighborhood Agreements
- Other duties as assigned.
Required Knowledge, Skills and Abilities:
- Effective verbal and written communication skills
- Intermediate level problem-solving skills and ability to multi-task
- Effective use of computer and basic data management for record-keeping purposes
- Basic conflict resolution/crisis management skills and techniques
Job Requirements:
- High School Graduate or high school equivalency
Essential Functions/Physical Demands:
- Positional: Driving in accordance with job duties assigned. Frequent standing and walking. Occasional sitting.
- Gross Mobility: Rare climbing, or crawling. Infrequent balancing, stooping, kneeling, or crouching. Frequent to constant reaching, and handling.
- May require ability to walk up to 5 flights of stairs consecutively, depending on location.
- Sensory: Rare tasting/smelling. Infrequent use of color vision. Occasional use of far visual acuity, depth perception, and field of vision. Frequent use of near and midrange visual acuity, and visual accommodation. Frequent to constant talking/communicating. Ability to operate standard office equipment including computer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or on the basis of disability.
