IT Infrastructure and Facilities Project Manager

Hybrid Details: Milford, MA onsite once/week

Duration: 6 months to start

Job Description

Our client is responsible for the policy development and budgetary oversight of its secretariat agencies, independent divisions and programs, and several boards which aid in crime prevention, homeland security preparedness, and ensuring the safety of residents and visitors. In addition, our client maintains link with national public safety bodies, such as the FBI and the International Justice and Public Safety Network. Our client provides oversight and development for agencies, boards, and commissions.

Our client is seeking to hire an IT Infrastructure and Facilities Project Manager to join and oversee the planning, execution, and delivery of technology-driven projects.

The incumbent will help lead and manage facility-related IT projects across agencies from planning to completion, ensuring alignment with timelines, budgets, and quality standards. This role combines project management, technical expertise, and strategic oversight to ensure effective delivery of IT infrastructure in partnership. The successful candidate will foster communication and collaboration among IT teams, facility managers, and agency stakeholders. The incumbent will also ensure compliance with enterprise technology and security standards and manage risks.

Duties And Responsibilities

• Coordinate, track, and facilitate requirements between agencies for facility-related IT projects, including:
• Networking infrastructure (routers, switches, cabling, VLANs, AV, and Wi-Fi access points).
• Building systems integration (e.g., HVAC, lighting, and power management).
• Physical security systems, such as access control, surveillance cameras, and alarms.
• Audio-visual systems, such as conference room technologies, displays, and video conferencing.
• Enterprise print and fax.
• Maintain a detailed project statuses tracker for all Secretariat ongoing and upcoming facility-related projects and their priority.
• Coordinate facility-related IT projects across agencies within defined standards for facility planning and timeline considerations.
• Track associated ServiceNow tickets and equipment orders for delivery delays that can impact project timelines and ensure continued progress on tasks and initiatives.
• Monitor the status of ongoing activities, prerequisites, and address any roadblocks to ensure timely and budget-compliant deliverables.
• Become a subject matter expert (SME) and guide agencies working to implement on-prem IT systems and infrastructure.
• Provide regular communication between project team members and facilitate collaboration among IT teams, facility managers, and stakeholders.
• Provide weekly executive summary and progress tracker reports to leadership.
• Work with our client to maintain a master site list of IT-supported locations and associated IT systems.
• Create process workflows, guides, and documentation.
• Provide direct project management (PM) services as assigned. Manage program scope, schedules, budgets, and resources to meet business and technical requirements with high customer satisfaction.
• Participate in contract discussions, including SLA negotiations and Statement of Work development.
• Work with customers to define projects, develop RFQs/RFRs, and navigate vendor selection, including evaluation and scoring criteria.
• Create and maintain project documentation, including charters, plans, schedules, and status reports.
• Lead project status meetings and stakeholder engagement with agency leadership, committees, and public representatives.
  
  

Preferred Knowledge, Skills, And Abilities Knowledge

IT Infrastructure and Networking:

• Expertise in networking infrastructure (e.g., routers, switches, VLANs, Wi-Fi).
• Familiarity with building systems integration (e.g., HVAC, lighting, power).
• Knowledge of physical security systems (access control, surveillance, alarms).
• Proficiency in audio-visual systems and enterprise print/fax solutions.
  
  

Project Management

• Strong understanding of project management methodologies (e.g., Agile, Waterfall).
• Experience in managing IT and facility-related projects.
• Budgeting, resource planning, and risk management principles.
  
  

IT Standards And Compliance

• Familiarity with IT standards for facility planning.
• Knowledge of SLAs, contract negotiations, and vendor management.
  
  

ServiceNow Or ITSM Tools

• Working knowledge of ServiceNow or similar IT service management platforms.
  
  

Technical Documentation

• Knowledge of creating process workflows, guides, and documentation.
• Familiarity with RFQ/RFR processes and vendor selection criteria.
  
  

Executive Reporting

• Proficient in preparing and delivering executive summaries and progress reports. Skills
  
  

Communication

• Exceptional verbal and written communication skills.
• Ability to facilitate collaboration across diverse teams and stakeholders.
  
  

Organization And Tracking

• Skilled in maintaining detailed project trackers and schedules.
• Ability to monitor and address project prerequisites, dependencies, and roadblocks.
  
  

Leadership

• Proven ability to lead cross-functional teams.
• Capable of influencing and negotiating with stakeholders at all levels.
  
  

Technical Acumen

• Ability to become a subject matter expert (SME) in on-prem IT systems and infrastructure.
• Comfort in working across technical and non-technical domains.
  
  

Problem-Solving

• Strong analytical and critical thinking skills to address roadblocks and ensure timely delivery.
  
  

Contract And Vendor Management

• Skilled in SLA negotiation, vendor evaluation, and RFR/RFQ development. Abilities
  
  

Multitasking

• Handle multiple projects and priorities simultaneously.
• Adapt to shifting timelines and changing requirements.
  
  

Detail-Oriented

• Maintain accuracy in project documentation and reporting.
• Ensure all technical and business requirements are met.
  
  

Proactive Initiative

• Anticipate challenges and take preemptive actions to mitigate risks.
  
  

Stakeholder Management

• Build and maintain strong relationships with agency leadership, committees, and other stakeholders.
  
  

Customer Focus

• Demonstrate a high level of customer satisfaction by aligning IT solutions with business needs.
  
  

Flexibility

• Adapt to new technologies, standards, and operational changes.
  
  

Preferred Qualifications

• Bachelor s degree in IT, Computer Science, Project Management, or related field (Master s preferred).
• PMP, PRINCE2, or equivalent project management certification.
• ITIL certification is a plus.
• Minimum 5-7 years of experience in IT project management with facility-related projects.
• Experience with ServiceNow or other ITSM platforms.
• Experience working in multi-agency or governmental environments is highly desirable.