Procurement Specialist

Job Description

Job Profile Summary

The Procurement Specialist is part of the Central Office team. This role is responsible for the timely placement, follow-up, receipt and mitigation of sales orders and purchase orders for customers. Specialists are responsible for meeting all internal and external SLAs are highly customer service focused.

Job Description

• Manages import of customer sales orders and conversion of sales order to purchase order in the system.
• Manages system dispatch of purchase orders to suppliers via EDI record and mitigating order failures.
• Manages purchase order EDI conformation records from suppliers. Follows up with suppliers on missing confirmation records and mitigate any exception issues preventing order placement or pricing issues.
• Works with customer to update sales order to ensure timely delivery and receipt of goods. Works with Data and Technology teams to fix root cause of EDI purchase order failures and exception issues to prevent future failures and exceptions.
• Routinely follows up on open purchase order lines with suppliers and/or customers, updating ERP accordingly.
• Reports backorder issues to customer for potential mitigation. Performs invoice matching resolution for specialty procured goods by working with payable team and suppliers: Bill Only, Consignment Purchase Orders.
• Manages product returns process, working with customer and supplier to obtain RMAs and successful return of product.
• Manages over-short-damaged goods issues with customer and suppliers, following up until successful resolution of issue.
• Handles Tier 2 escalations from customers on procurement issues for customer orders.

Required

• Bachelor’s Degree in a related area
• 2 years relevant work experience