What are the responsibilities and job description for the Help Desk Support position at Talent Trellis?
Job Description
Job Description
Job Title : Remote Help Desk Support Specialist
Job Description :
We are seeking a proactive and organized Work From Home Help Desk Support Specialist to join our team. In this role, you will provide technical support to clients, troubleshoot issues, and ensure timely resolutions. You'll enjoy the flexibility of working remotely from anywhere in the U.S. while being part of a collaborative team dedicated to delivering excellent technical support services.
Key Responsibilities :
Serve as the primary point of contact for clients needing technical support.
Diagnose and resolve technical issues promptly and effectively.
Escalate complex problems to higher-level support teams when necessary.
Manage onboarding processes, including system setup and user training.
Maintain detailed records of client interactions and resolutions in the support system.
Monitor support tickets and ensure timely responses and follow-ups.
Provide clients with guidance on system updates, troubleshooting, and maintenance.
Gather feedback from clients and recommend improvements to systems or processes.
Required Qualifications :
High school diploma or equivalent.
Proven experience in technical support, IT help desk, or a related role.
Excellent problem-solving and communication skills.
Strong organizational and multitasking abilities.
Ability to work independently and manage your time effectively.
Proficiency with support tools, ticketing systems, and remote troubleshooting software.
Preferred Qualifications :
Associate's or Bachelor's degree in IT, Computer Science, or a related field.
Experience in a remote or distributed team environment.
Familiarity with support ticketing systems (e.g., Zendesk, Freshdesk).
Multilingual abilities are a plus.
Knowledge of specific software, hardware, or systems relevant to the role is advantageous.
Compensation & Benefits :
Competitive salary : $50,000 - $70,000 per year, based on experience.
Health Insurance (medical, dental, and vision), 401(k) plans, and paid time off.
Flexible Work Arrangements : Options for remote work, flexible hours, and compressed workweeks.
Professional Development : Training and career advancement opportunities.
Performance Bonuses : Additional incentives based on performance.
Employees will receive overtime pay for hours worked over 40 in a workweek.
Additional Information :
This position requires legal U.S. work authorization.
Remote position : Work from anywhere in the U.S.
Flexible work hours may be available based on project requirements.
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