Technical Sales Support Specialist

We're looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

What You Will Experience In This Position

• Actively provide technical support for all thermal products via phone, email, and online chat for our sales channels, direct customers, and customer service.
• Answering questions from customers by telephone and in writing concerning technical queries, prices, orders & tenders.
• The primary point of contact for troubleshooting installation issues & start-up assistance for thermostats and control and monitoring controllers.
• Primary contact for engineered solutions for nVent applications using standard and custom products and creation of quotes for these applications.
• Heat loss calculation of piping and equipment.
• Process technical quotations to customers for the North American and Latin American markets
• Maintaining quotations within the ERP/CRM system.
• Handling customer complaints related to technical matters
• Knowledge of product approvals and suitability of use for each application.
• Participate in marketing initiatives including sales training, product launches, and promotion campaigns.
• Project Management and engineering for some specialty customers.
• Working closely with our Customer Care, Sales, and Product Management departments.
• May require travel to job sites for Field Support which could include programming of controllers, troubleshooting products, and sales presentations/training
• Lead Management of inquiries from the website for downloadable software and general inquiries.
• Refer direct contact emails and RFQs coming from the website to Sales Channels
• Lead processes for software registration and support.
• Know your nVent counterparts and share business practices with them.
• User of ERP and CRM for gathering design quotes and contacts at end-user accounts.
• Run & build quotes from E-Commerce users for configured products.
• Collect contacts and comments when troubleshooting and start-up support are provided to end-user customers.
  
  

You Have

• Bachelor's degree in (Electrical/Electronic, Mechanical, or Industrial Engineering) or applicable experience preferred
• Advanced phone system experience supporting technical products
• ERP/quote management system experience
• Proficiency in Microsoft Office and Salesforce
• Proficiency in Architectural and/or Engineering drawings. Any experience with AutoCAD is ideal
• Ability to multi-task and balance shifting priorities to satisfy customer requests
• Strong communication/interpersonal skills especially over the phone
• Advanced Computer literacy: Microsoft Office Suite or Bluebeam is helpful
• Problem-solving skills under adverse time constraints
• Ability to work at least 3 days a week from our Houston, TX headquarters
  
  

We Have

• A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day
• At nVent, we believe safer systems ensure a more secure world. We connect and protect our customers with inventive electrical solutions. We design, manufacture, market, install and service high-performance products and solutions for mission-critical equipment, buildings and essential processes. Our solutions are helping build a more sustainable and electrified world.
• We are a $3.3B company with a dedicated team of more than 11,000 employees around the globe. Our comprehensive portfolio of enclosures, electrical and fastening, and thermal management solutions dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, RAYCHEM and SCHROFF.
  
  

• Commitment to strengthen communities where our employees live and work
• We encourage and support the philanthropic activities of our employees worldwide
• Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money
  
  

Core values that shape our culture and drive us to deliver the best for our employees and our customers. We're known for being:

• Innovative & adaptable
• Dedicated to absolute integrity
• Focused on the customer first
• Respectful and team oriented
• Optimistic and energizing
• Accountable for performance
• Benefits to support the lives of our employees
  
  

Benefit Overview

At nVent, we value our people and their health and well-being. We provide a broad benefits package with meaningful programs for full-time employees that includes:

• Medical, dental, and vision plans along with flexible spending accounts, short-term and long-term disability benefits, critical illness, accident insurance and life insurance.
• A 401(k) retirement plan and an employee stock purchase plan - both include a company match.
• Other supplemental benefits such as tuition reimbursement, caregiver, personal and parental leave, back-up care services, paid time off including volunteer time, a well-being program, and legal & identity theft protection.
  
  

At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other's authenticity because we understand that uniqueness sparks growth.

#INDOTHPDN-9e04a61b-1304-477d-a918-4ad0f0e95065