Manager, Unified Communications

Job Title:                                 Manager, Unified Communications Primary Location:                   New York, NY - Washington D.C. - Boston, MA Position Type:                         Full-Time Direct Hire

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Overview
TalentFish is casting a line for a Manager, Unified Communications. This is a Direct Hire role with our premier global client. This role is considered remote - however candidates must reside in New York state, Washington D.C., or Massachusetts.

Experience We’re Looking For

• We’re seeking an experienced IT leader with a strong background in telecom platforms including Cisco and Microsoft Teams, and experience with migrations between these systems and Microsoft 365 tools such as Teams Admin, Exchange/Mail Admin, SharePoint, and OneDrive. Experience with cloud platforms Azure or AWS is preferred.
• The ideal candidate should understand Teams calling and call routing across large networks.
• Prior experience leading technical teams is required.
• Strong communication skills and a history of long-term roles are essential.

What You Bring (Experience and Qualifications)

• Expertise in Microsoft 365 administration, including Exchange Online, Teams, OneDrive, SharePoint, Entra.
• Proficiency with MS Teams calling, including voice policies, dial plans, and integration with PSTN/Clients.
• Strong knowledge of Cisco CUCM configuration, troubleshooting, and maintenance.
• Familiarity with network protocols (e.g., SIP, VoIP, QoS) and telephony infrastructure.
• Experience with call center technologies and reporting tools is a plus.
• Exceptional leadership and team management abilities.
• Strong problem-solving and analytical skills.
• Excellent communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• Project management experience, with a track record of delivering initiatives on time and within budget.
• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Relevant certifications preferred (e.g., Microsoft 365 Certified: Teams Administrator, Cisco CCNP Collaboration, ITIL).
• Minimum of 7 years of experience in IT, with at least 3-5 years focused on unified communications and collaboration technologies.
• Proven experience managing Microsoft Teams for chat, conferencing, and enterprise voice/calling.
• Hands-on experience with Microsoft 365 Mail administration and Microsoft OneDrive management.
• Demonstrated success in migrating telephony platforms (e.g., Cisco CUCM) to cloud-based solutions such as Microsoft Teams Calling.
• Experience with Cisco Unified Communications Manager (CUCM) or similar telephony solution, including call routing, hunt groups, and system maintenance.
• 3 years of experience managing a team of technical professionals (engineers/administrators).
• Experience with additional collaboration tools (e.g., Zoom, Slack) for comparative knowledge.
• Knowledge of cloud telephony providers (e.g., Direct Routing, Operator Connect) for Microsoft Teams.
• Familiarity with PowerShell scripting for Microsoft 365 automation.
• Understanding of cybersecurity best practices for unified communications systems.
• Vendor management experience with Microsoft, Cisco, or telephony service providers.

What You'll Do. (Skills Used in this Position)
Platform Management & Administration

• Oversee the administration, configuration, and optimization of Microsoft Teams for chat, video conferencing, and telephony (including PSTN integration).
• Manage Microsoft 365 email administration, including email security, compliance, and reliability.
• Administer Microsoft OneDrive, including storage policies, sharing permissions, and data governance.
• Maintain Cisco Unified Communications Manager (CUCM) environment during transition to Microsoft Teams Calling.

Migration & Transformation

• Work as part of a cross-functional team to migrate collaboration and telecom solutions across the firm from legacy on-premises solutions to modern cloud-environments.
• Lead the planning and execution of telephony migrations from legacy platforms (e.g., Cisco CUCM) to Microsoft Teams Calling.
• Ensure minimal disruption during migrations, including testing, user training, and post-migration support.

Team Leadership

• Manage a team of engineers and administrators, providing mentorship, performance evaluations, and career development opportunities.
• Assign tasks, monitor progress, and ensure team deliverables meet organizational standards and timelines.

Call Routing & Features

• Design and implement advanced call routing features such as hunt groups, auto-attendants, and call queues within Microsoft Teams.
• Troubleshoot and resolve complex telephony and communication issues.

Strategic Planning

• Develop and execute a unified communications roadmap aligned with business goals.
• Evaluate emerging technologies and recommend improvements to enhance productivity and collaboration.

Operational Excellence

• Monitor system performance, uptime, and security for all unified communications platforms.
• Establish and maintain policies, procedures, and documentation for system administration and user support.
• Ensure compliance with organizational security standards and industry regulations (e.g., GDPR, ISO 27001).

Stakeholder Collaboration

• Partner with IT leadership, business units, and vendors to align communication tools with organizational needs.
• Serve as the escalation point for complex technical issues and user concerns.

User Support & Training

• Oversee end-user training programs for Microsoft Teams, OneDrive, and other collaboration and communications tools to maximize adoption and proficiency.
• Coordinate with helpdesk teams to resolve escalated support tickets.

Compensation and Employment
The expected salary range for this position is $135,000-$175,000 per year, depending on experience and qualifications. This role also qualifies for comprehensive employee benefits such as health insurance, 401(k), and paid time off. TalentFish is committed to pay transparency and equal opportunity. The salary range provided is in compliance with applicable state and federal regulations.

This role requires authorization to work in the U.S. without need of current or future visa sponsorship. All offers are contingent upon the completion of a background check, which may include but is not limited to reference checks, education verification, employment verification, drug testing, criminal records checks, and any required certifications or compliance requirements based on the end client's background check policies and applicable laws.
TalentFish is an employee-owned company pioneering a new realm in talent acquisition. We are redefining IT staffing by evolving AI, video screening, and our unique platform. TalentFish focuses on providing the best employee, consultant, and client experience possible. At TalentFish we are an Equal Opportunity Employer; we embrace and encourage diversity!