What are the responsibilities and job description for the Customer Service Manager - TalentZok position at TalentZok?
Customer Service Manager- TalentZok OVERVIEW Are you looking for a new career opportunity with an exciting company?! Then we've got the right team for you! In this role, you're responsible for the duties listed below. Immediate opening for a Customer Service Manager in Lakewood, CA who possesses : -Customer Service Management with some call center experience - 5 yrs experience-Must have product support experience and ability to handle escalations with a team up to 10-Experience with Zendesk ideally or Oracle or NetSuite and analytics Email resumes to mturner@ or call 858.356.6772. FULL DESCRIPTION : Our client is seeking an experienced Customer Service Manager to lead our support team, ensuring exceptional service for our premium high-value products ($10,000 ). The role emphasizes digital transformation, personalized support, and strategic leadership to uphold our premium brand standards. The selected candidate will be responsible for : -Strategic Leadership & Team Development-Develop and implement customer service strategies aligned with our premium brand.-Lead, coach, and train a high-performing team with a culture of excellence.-Drive professional development and team engagement through mentoring initiatives.-Service Excellence & Digital Enhancement-Introduce AI-powered and self-service resources while maintaining high-touch service.-Manage a dynamic knowledge base for adaptive customer and team support.-Seamlessly integrate automated and human-driven channels.-Analytics & Performance Management-Optimize customer satisfaction through data-driven strategies.-Establish key metrics (, first-contact resolution, response times).-Analyze friction points and generate actionable performance reports.-Cross-Functional Leadership-Collaborate with Sales, Operations, and Product teams to enhance the customer experience.-Provide voice-of-customer insights and streamline service processes. The selected candidate will also possess : -5 years in customer service management, including 3 years leading teams.-Expertise in digital support channels, Zendesk, Oracle NetSuite, and analytics.-Bachelor's degree; experience with technical / mechanical products preferred.-Passion for exceptional customer experiences with high-value products.-Excellent communication, strategic thinking, and attention to detail.-Motivated, independent, and collaborative team player. Salary Range : $85k-$100k / yr / bonus potentialFor immediate and confidential consideration, please email your resume to mturner@ or call 858.356.6772. More information can be found at
Salary : $85,000 - $100,000
