What are the responsibilities and job description for the Director of Cloud Operations position at tandigm?
We are seeking an experienced and visionary Director of Cloud Operations to lead our cloud infrastructure and service delivery efforts. In this critical leadership role, you will collaborate with cross-functional teams, including engineering, Data & Informatics, product development, and IT, to craft and execute comprehensive cloud strategies that align with our organizational goals.
Your primary responsibilities will include ensuring the high
availability, reliability, and performance of our critical systems, while
continuously enhancing service delivery to meet and exceed business
expectations. You will drive operational excellence by leading a talented team
of cloud operations professionals, fostering a culture of innovation,
accountability, and continuous improvement.
The ideal candidate is a strategic thinker with a deep
understanding of cloud technologies, exceptional leadership skills, and a
proven track record of driving efficiency in complex environments. You will
play a key role in shaping the future of our cloud operations and ensuring our
platforms are robust, scalable, and secure.
Essential Functions
- Define and drive the overall cloud strategy, aligning with the organization’s business objectives.
- Establish cloud policies, governance frameworks, and best practices to optimize cost, security, and performance across all cloud environments.
- Oversee the design, implementation, and management of cloud infrastructure, ensuring high availability, scalability, and reliability.
- Lead incident management, disaster recovery, and business continuity planning in the cloud environment.
- Continuously improve monitoring, alerting, and automation processes to ensure smooth day-to-day cloud operations.
- Lead and mentor a team of cloud engineers, administrators, and operations staff, fostering a high-performance, collaborative environment.
- Implement cost-control measures, track cloud consumption, and ensure optimal use of cloud resources.
- Lead initiatives for vulnerability management, risk assessments, and incident response in the cloud environment.
- Collaborate with security and compliance teams to stay ahead of evolving regulations and industry standards.
- Drive continuous improvement through automation, containerization (e.g., Kubernetes), Infrastructure as code (IaC) and DevOps practices.
- Customer-service oriented; responsive and respectful to colleagues, clients, patients, and providers.
- Consistently exhibits behavior and communication skills that demonstrate Tandigm Health’s commitment to superior customer service, including quality, care and concern with each and every internal and external customer.
- Uses, protects, and discloses Tandigm’s patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards and protects Tandigm assets from unauthorized access, disclosure, modification, destruction or interference.
- Adheres to and responsible to abide by all information security policies, processes, and/or activities.
- Reports security events or potential events or other security risks to the organization to management.
- Performs additional duties as assigned.
