Central Scheduling Representative (Spanish speaking)

Job Description

Job Description

Description :

Tanner Clinic has an immediate opening for a Central Scheduling Representative.

Bilingual Spanish speaker preferred

Location : Kaysville Business Office

Hours : FT

Essential Job Responsibilities :

• Answer and make appointments for all incoming patient calls quickly and professionally, gathering enough information to schedule accurately.
• Be informed of the daily operations of approximately 100 physicians and their appointment preferences.
• Ensure proper handling of patient account alerts that may affect the patient’s visit to the clinic.
• Convey all necessary information pertinent to the appointment, i.e. insurance information, office location, date and time for appointment, instructions to bring reports or x-rays and any other description that may pertain to the appointment.
• Respond to last minute schedule changes for physicians.
• Make outbound scheduling calls as needed for Population Health Management or other reasons.
• Where not covered by automated system, make appointment reminder calls as required.
• Work within the clinic’s EPM system and have a working knowledge of the EHR system.
• Maintain strict patient, computer, and company confidentiality.
• Maintain professional interaction with providers and all employees.
• Other duties as assigned.

Requirements :

Education : High school diploma or equivalent.

Experience : Central scheduling representative experience preferred. Previous healthcare experience and / or familiarity with medical terminology helpful.

Other Requirements :

Performance Requirements :

Knowledge :

Skills :

Abilities :

Equipment Operated : Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.

Work Environment : Position is in well-lighted office environment.

Mental / Physical Requirements : Involves sitting approximately 90 percent of the day, walking or standing the remainder.