Call Center Representative

Tar Heel Periodontics and Implant Dentistry has been creating beautiful smiles for over 20 years! We have six convenient locations in NC - Raleigh, Durham, Pittsboro, Cary, Wake Forest, and Garner. Our team of skilled periodontists are committed to providing excellent dentistry in a comfortable environment, using state-of-the-art technologies to ensure accuracy, efficiency, and comfort. Our dental equipment is safe, effective, and well-maintained. We believe in patient-centered care and personalizing the dental care experience.

In addition to providing exceptional care to our patients, we take care of our employees!

Our culture: https://tarheelperio.com/careers/

Why You'll LOVE Working Here:

• 1 hour lunches

• Breakfasts/snacks - we're foodies (and we don't forget to brush our teeth)!

• Benefits

• PTO

• Structured teams/roles

• 401K

• Profit Sharing

Our Wake Forest practice is looking for a Call Center Representative who will act as the liaison between staff and all potential and current patients. The successful candidate will support the Call Center by creating and maintaining new patient profiles, scheduling referred patients, and answering or re-directing calls to respective departments, all while keeping customer satisfaction at the core of every decision.

Expectations:

• Manage a high volume of inbound and outbound calls in a timely manner
• Follow communication scripts when handling different topics/situations
• Identify customer needs, clarify information, research potential issues and provide a solution
• Maintain consistent communication between our offices and patients
• Build sustainable relationships and engage with patients by going the extra mile
• Keep record of all conversations in company database
• Attend meetings/seminars to maintain and improve knowledge and performance level
• Other duties as assigned

Qualifications:

• High School diploma required
• Previous experience in a customer service or call center setting highly preferred
• Strong verbal and written communication skills
• Experience with Google Suite, calendar management, and dental software preferred, not required
• Bilingual speaking capabilities (English/Spanish) preferred, not required
• Customer focused with the ability to adapt to many different personalities
• Ability to multitask, set priorities and manage time effectively

$18-$22/hr

Job Type: Full-time

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Call center: 1 year (Preferred)
• Dental receptionist: 1 year (Preferred)

Ability to Commute:

• Wake Forest, NC 27587 (Required)

Ability to Relocate:

• Wake Forest, NC 27587: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $22