What are the responsibilities and job description for the Systems Support Director position at Targa Resources Careers?
POSITION SUMMARY:
The Director of Systems Support (“Director”) is responsible for the daily operations of all systems support teams; management of information technology strategies and implementation of those strategic solutions within the Systems Support organization. The Director is responsible for taking prioritization as well as business expectations and translating that information into high-level work assignments or commitments. The Director is also responsible for the management of resource capacity, issue resolution, risk assessment, performance management, as well as quality and delivery assurance with each Systems Support leader. The Director will work to build and maintain an effective application support organization committed to customer and employee satisfaction.
JOB DUTIES AND RESPONSIBILITIES:
- Accomplishes Information Technology results by leading and motivating a team to formulate and successfully execute strategies to create winning solutions for customers
- Maintains staff by communicating job expectations; monitoring and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems policies and procedures; maintaining a safe and secure work environment; developing personal growth opportunities.
- Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies in accordance with organization goals
- Verifies application results by conducting system audits of technologies and processes.
- Adheres to, enforces, and champions the IT Governance programs (e.g. SDLC, compliance, change management, communication, and release management)
- Recommends, designs, and maintains quality of service and process improvements by establishing repeatable technology standards and strategies
- Communicates potential improvements to assist in the resolution of errors, prevent the recurrence of problems, improve system maintainability, and stability
- Communicate deliverables and status updates to the business community through the monitoring of incoming and outgoing work, and ensures work is completed based on priority and are being managed properly
- Ensure that documentation such as run books, technical designs, build, deployment, disaster recovery, back-up procedures, and install guides are accurate and complete
- Provide input to IT Project Management Office to support requirements definitions
- Suggest technical solutions for system stability, performance, and ongoing maintainability
- Provide standardized reporting metrics on an as needed basis
- Manage and prevent the replication of problems across multiple systems by sharing lessons learned and best practices with other staff members and IT Management
- Ensure that staff continue to foster good customer relationships and experiences with the business through active listening skills and anticipation of customer needs, as well as safeguarding customer satisfaction
- Other duties as assigned
MINIMUM ESSENTIAL QUALIFICATIONS:
- Bachelor’s Degree in Computer Science, MIS, Business Administration, and/or equivalent work experience in a related field
- 10 plus years of experience managing and leading teams (full-time employees and contractors), with demonstrated expertise in navigating through complex and cross-functional organizations
- Specific focus on building, delivering, and maintaining mission critical, 24x7 production systems including ETRM systems
- Specific focus on building, delivering, and maintaining mission critical, 24x7 production systems including ETRM systems
- Experience managing vendors, vendor managed software applications, and system administrators of the applications
- Experience with testing methods and tools
- Experience with Waterfall and Agile development methodologies
- Familiarity with ITIL concepts and the ability to follow problem, change, and incident management processes and procedures
- Regular and reliable attendance
OTHER QUALIFICATIONS:
- In addition to the basic qualifications listed above, the following other position qualifications are required:
- Excellent written and verbal communication skills including presenting technical concepts, diagrams, solutions, and other technical assets to non-technical individuals
- Experience troubleshooting complex issues across multiple systems and driving to solutions
- Facilitation, interpersonal skills, consensus building skills, and effective decision making
- Ability to identify opportunities for improvement, and to prioritize own work and meet deadlines
- Financial management and budget tracking experience for operational and capital projects
- Willingness to travel to company locations (up to 5%)
EQUAL EMPLOYMENT OPPORTUNITY:
Targa Resources provides equal employment opportunities based on merit, experience, and other work-related criteria and without regard to race, color, ethnicity, religion, national origin, sex, age, pregnancy, disability, veteran status, or any other status protected by applicable law. We also strive to provide reasonable accommodation to employees’ beliefs and practices that do not conflict with Targa’s policies and applicable law. We value the unique contributions that every employee brings to their role with Targa.
