What are the responsibilities and job description for the Customer Service Representative position at Target Sports USA?
JOB TITLE: CUSTOMER SERVICE REPRESENTATIVE
POSTING DATE: 6/13/2024
LOCATION: 30 Fieldstone Court, Cheshire, CT 06410
HOURS: Monday – Friday, 8am – 4:30pm
Position Overview:
Target Sports USA is an online ammunition store that specializes in selling bulk ammo online with free shipping. Target Sports is currently seeking a Customer Service Representative in our new Cheshire, CT office.
Our Customer Service Representatives are true brand ambassadors for Target Sports; conveying expertise and a passion for service towards our current and prospective customers with a sense of importance, sensitivity, and professionalism while ensuring the overall satisfaction of our customers. This individual must possess excellent written and verbal communication skills, understand and disseminate technical product information, be able to function in a fast-paced call center environment and have a genuine commitment when assisting both internal and external customers.
Responsibilities Include:
- Be the face of Target Sports USA brand by marketing products and services to current and prospective customers
- Promoting the capabilities and benefits of the Prime Ammo Membership program and the opportunity for free shipping when buying in bulk.
- Communicating effectively with the sales management team; informing and updating the team regularly to guarantee that sales and client objectives are being met
- Providing technical support to our online customers
- Process, confirm and follow up on sales orders communicating effectively in both written and verbal formats.
- Verify product availability, pricing and shipment timing, resolves any discrepancies.
- Consultant to consumers and dealers, troubleshooting technical issues and assisting with product selection by discussing product features and benefits.
- Completes miscellaneous project work in preparation for major trade shows, meetings, or mass mailings.
- Attends annual trade shows as needed.
- May be required to perform other duties as assigned.
Ideal Candidate:
- High School Diploma
- Knowledge of product line and/or the ability to learn product line.
- General awareness of customer service centered ideas and procedures.
- Effective interpersonal skills.
- Problem-solving ability.
- Conflict resolution capabilities.
- Attention to detail.
- Proficiency with Word, Excel, and Outlook.
About Target Sports USA
Founded in 2008, Target Sports USA has grown into one of the nation’s top online ammunition retailers. Target Sports is located at their new office in Cheshire, CT. We proudly distribute over 550 brands of ammunition and accessories to customers nationwide. Target Sports USA Prime Ammo Membership offers a unique service for customers that frequently purchase ammunition. For a small yearly membership fee you receive free shipping on all orders as well as a wholesale pricing. Target Sports USA also offers free shipping on bulk ammo. Buy any case of ammo, receive free shipping all the time, no coupon code needed.
Our goal at Target Sports USA is to provide the best products in the industry, offer it to our loyal clients at a great price, whilst maintaining even better service, and build long lasting relationships with our clients.
TO APPLY:
To apply for this position, please reply with your cover letter and resume.
Target Sports USA is an equal opportunity employer, dedicated to promoting a culturally diverse workforce. All qualified applicants will receive consideration for employment without regards to race, color, religion, gender, or national origin.'
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Work Remotely
- No
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Work Location: In person
Salary : $17 - $20