Customer Service Agent

Role Summary 

Customer Service Agents are responsible for providing service and responding to customer inquiries for assigned positions according to established procedures and location requirements. They respond in a prompt, accurate, courteous, and poised manner in order to encourage positive business relationships between Everts Air Cargo and its customers. They effectively perform assignments and process work to meet established deadlines and performance goals. 

Compensation $19.00 per hr. DOE
Employment Type Full Time 
FLSA Status Non-Exempt 
Regular/Temporary Regular
Requisition ID 604393225

Key Duties 

• Promptly respond to Everts Air Cargo personnel and customer telephone and written inquires for information about company services, regulations, transit information, procedures, and rate. Respond via phone and in writing to customer and internal personnel requests for information in clear and understandable manner. Forward charter requests to Sales 
• Provide customers with accurate shipping information by using Takeflite and keeping all manual service updates in an organized fashion, attending all available training, and accurately interpreting all resource guides. Retrieve information from computers, hard files, manuals, and directories.
• Notify customers of backhaul freight and any monies due, notate call in Takeflite under tracking, and once freight is picked up notate type of payment received in Takeflite. Coordinate with accounting on customer rates/notes as needed.
• Execute air bills accurately and completely. Ensure the freight is properly described, apply tariffs where necessary. Audit air bills as required. Research air bills for accounting or customer use as needed.
• Process and prepare forms, documents, and correspondence according to established procedures for approval. Maintain cash drawer and daily sales report. Prepare D.O.T. Trucking report and weekly mail reconciliation. Process/audit daily cargo and flight paperwork. Match air bills from outstations. Create preprints for customers. Create other reports as requested.
• Maintain accurate documentation of records and activity. Repeatedly bend or reach to file and retrieve documents. Answer telephone, forward calls to appropriate department, take messages when necessary. Sort/distribute comat as required enter POD information into Takeflite. Update customer service manual directories as needed. Update Sales with pertinent customer information. Keep a supply of comat, expense reports and flight envelopes available.

Job-Specific Experience, Education & Skills 

Required

• Must be able to read, write, speak, and understand the English language.
• Requires the ability to understand, retain, and deliver information verbally and written.
• Requires the ability to maintain excellent customer/station agent relations, and to deal effectively with difficult customers.
• Individual must be energetic, self-motivated, and comfortable with frequent changes.
• Requires good organization, attention to detail, record keeping skills and the ability to maintain current and updated information. Requires the ability to input and retrieve information from databases. 
• Valid Driver Licensed

Expectations 

• Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable. 
• Embody the Everts Air culture and conduct oneself with professionalism, integrity, resourcefulness and caring. 

Total Rewards 

• Competitive total rewards package 
• Medical, dental and vision benefits 
• 401k match program 
• Paid Holidays

Equal Employment Opportunity

We are proud to be an Equal Employment Opportunity and Affirmative Action employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, genetic information, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. If you would like to view a copy of our affirmative action plans, please contact us.

Salary : $19