What are the responsibilities and job description for the Collections Specialist II position at Taunton Federal Credit Union?
Overview: We are seeking a motivated and experienced Collections Specialist to join our team. This position will be responsible for collection delinquent loan payments and/or recovering collateral. Strong customer service skills and attention to detail are essential to this role. Strong Spanish language skills are preferred in this role. This is a full time position with Saturday rotations.
Role: To preserve the Credit Union's assets by controlling delinquent accounts, collecting delinquent loan payments and/or recovering collateral; training and assisting other Collectors; disposing of repossessed collateral.
Essential Functions & Responsibilities:
Contacts delinquent accounts which are past due by 60-90 days by phone and mail; takes appropriate action to bring current.
E
Prepare files for legal action. Responsible for filing insurance claims, completing process and ensuring compliance with policy and procedure.
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Analyzes financial situation of delinquent borrowers; takes action to repossess collateral when arrangements to bring the loan current are unsuccessful.
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Prepares daily reports on collection activity for management. Assists in preparation for audits.
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Performance Measurements:
Ensure timely contact of members with delinquent loans to inquire about re-payment intent, initiating calls to members upon generation of the 30, 60, or 90 day notice.
2.
Maximize the collection and/or recovery of credit union assets from delinquent and charged-off accounts by collecting 75% or more of the 30 day, 75% or more of the 60 day, and 75% or more of the 90 day delinquent accounts assigned.
3.
Adhere to provisions as set forth in the Fair Debt Collection Practices Act (FDCPA) and insure collection activity is always within credit union policy and all relevant regulations.
4.
Provide informed, professional, and accurate service and support to all members and associates.
Knowledge and Skills:
A high school education or GED.
Interpersonal Skills
Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.
Other Skills
Microsoft Office proficiency, excellent communication skills, Spanish language speaking preferred
Physical Requirements
General requirements:
Full upper extremity range of motion
Full lower extremity range of motion
Continuous: Hearing, talking, sitting
Frequent: Standing, use hands and fingers to handle or feel
Occasional: Walking, reaching with hands and arms, stooping and crouching
No telephone calls please, qualified applicants will be contacted directly.
Interested candidates should apply and upload resume to the TFCU Career Center by visiting www.tauntonfcu.com and clicking About Us and Career Opportunities.
Taunton Federal Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.